Submission Officer - Visa Application Centre

Officer - Operations, To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centres (VACs), Handle cash and bank related transactions if assigned and ensure 100% accuracy

Full

4.

Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.

Full

5.

Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.

Full

6.

Maintain compliance to the standard operating procedures, manuals etc. without deviation in process

Full

7.

Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.

Full

8.

Encourage applicants to provide feedback on services provided and their overall experience at the application centre.

Full

9.

Ensure that the entire process is completed within the mandated Turn Around Time

Full

10.

Assist Deputy Manager/Operations Manager in execution of WB Project

Partial

11.

Ensure judicious use of natural resources

Full

12.

Adhere to the environment health and safety policy/objectives and guidelines of the organization

Full

Indicative KRA’s/Budgetary and Revenue Responsibilities

1. Productivity - Targets met as prescribed in Team Objective Tracker.

2. Customer satisfaction (Applicants) - Complaints - Targets met as prescribed in Team Objective Tracker.

3. Timely & Accurate Data entry - Targets met as prescribed in Team Objective Tracker.

4. Late reporting /unauthorized absenteeism

5. Adherence to TAT - Targets met as prescribed in Team Objective Tracker.

6. Completion of WB Projects Completion

7. Attending training programmes. Ensure all trainings scheduled by HR are attended

8. Training: Internal Process Certifications (OCL’s) - Scores well on all OCL’s completed for self

9. Error Monitoring - To reduce the number of errors on a daily basis, maintains Error Log, as applicable.

10. Updates Productivity & VAS Conversion Grid - to track performance on a daily basis.

11. VOC - Targets met as prescribed in Team Objective Tracker.

Ensures adequate Surveys are completed ( minimum 5% of application counts) & Target VOC Target achieved, as per Team Objective Tracker

Key Interactions within and outside of VFS Global

External

Internal

1. Travel Agents / Applicants

2. Operations Managers

3. Vendors

Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude)

Education: Minimum: Pursuing Graduation ( Minimum 12 years of Formal Education)

Additional: Graduate or global equivalent

Experience: 0 - 12 months of experience preferably in Travel and Tourism or Service industry

Knowledge & Key Skills:

· Basic Knowledge of Computer skills

· Proficiency in MS office & good typing speed

· Adaptability and presence of mind to handle customer queries and complaints\

· Knowledge of local language

· Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness, 1. Entrepreneurship

1. Operation Management

2. Quality & Service Orientation

3. Project Management

4. Teamwork & Collaboration

5. B2C Sales

6. Diversity Sensitivity

7. Client (mission) Management

8. Personal & Professional Development

9. Delivering Results

10. Communication

11. Networking

12. Leadership

Please refer to the competency dictionary on VFS Champions Portal to know about the applicable proficiency scale against each of the above competencies

Additional Requirements

Fluency in Local Language - Ability to read write and speak fluent English, knowledge of an additional international language would be very helpful.

Education:Minimum:Pursuing Graduation ( Minimum 12 years of Formal Education)Additional: Graduate or global equivalent

$19.20 an hour - Full-time, Contract, Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, Job Types: Full-time, Contract

Salary: $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

COVID-19 considerations:

All employees are required to wear a mask and vaccination is a must.

Ability to commute/relocate:

• Washington, DC: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Job Types: Contract, Full-time

Pay: $19.20 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance