Monitoring/Observability Architect or Production Support Architect

• Develop, document, and drive the enterprise monitoring strategy aligned to business information flows and systems architecture.
• Roll out strategic monitoring tools across Banking Application Production Support (APS) applications and ensure adoption.
• Serve as SME for monitoring platforms such as Dynatrace, Tivoli, Splunk, Sitescope, and Catchpoint.
• Design and implement monitoring for applications deployed on cloud and container infrastructures.
• Consult with APS teams to configure events, dashboards, and alerts to maximize tool value and operational outcomes.
• Host demos, overviews, and training sessions; develop supporting materials including presentations and operational manuals.
• Liaise with APS for planning and scheduling deployments of monitoring capabilities.
• Prepare reporting on monitoring adoption, coverage, and related performance and availability metrics.
• Participate in global forums to evolve and standardize the monitoring strategy.

We are seeking an experienced Application Architect III to join the Operational Intelligence Team. The ideal candidate will have strong experience in enterprise monitoring tools, application instrumentation, and N-tier architecture, and a proven ability to design and drive end-to-end monitoring strategies that support critical banking applications., * Bachelor’s degree in Computer Science, Engineering, or related field.

• 2+ years of development or architecture experience with multi-tier business applications.
• 5+ years in production systems architecture and/or application support roles.
• Hands-on expertise with monitoring tools such as Dynatrace, Tivoli, Splunk, Sitescope, and Catchpoint.
• Experience implementing monitoring on cloud and container platforms.
• Strong knowledge of Windows and Unix operating systems, scripting, and infrastructure services.
• Proficiency in Java and/or .NET for understanding application behavior and instrumentation needs.
• Proven background in application and network performance and availability monitoring.
• Experience with N-tier architectures across web, middleware, and database layers.
• Understanding of ITIL functions and processes.
• Effective communication skills with the ability to influence across multiple levels.

Preferred Skills:

• Experience in major incident management within large enterprise environments.
• Background in development and/or support of banking applications.
• Ability to connect business context to technical solutions and roadmaps.

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.