IT Support

A growing healthcare technology organization is seeking two Help Desk Support professionals to assist with a large-scale employee onboarding and systems integration initiative. These roles will provide hands-on technical support for new users, ensuring a smooth transition into company applications, devices, and access management platforms during a high-volume onboarding project., * Provide day-one technical support for newly onboarded employees, including account access, email setup, and application configuration.

• Create, modify, and troubleshoot user accounts within Active Directory, Azure AD, Microsoft 365, and identity management platforms.
• Assist employees with password resets, account lockouts, multi-factor authentication enrollment, and single sign-on setup.
• Support Windows and Mac devices, including workstation deployments, software installations, VPN connectivity, Wi-Fi access, and printer troubleshooting.
• Monitor and update help desk tickets, document resolutions, and escalate complex incidents to higher-level support teams when necessary.

• 1-3 years of Help Desk, Desktop Support, or IT Support experience.
• Hands-on experience supporting Microsoft 365, Active Directory, Azure AD, and user account administration.
• Experience working with identity and access management platforms such as Okta and MFA solutions.
• Knowledge of VPN clients, remote access tools, and common end-user connectivity troubleshooting.
• Experience onboarding large groups of users and supporting high-volume ticket environments.
• Familiarity with ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
• Experience supporting mergers, acquisitions, or large-scale employee transitions is preferred.

Schedule: Start time between 7:30 AM and 9:00 AM, with a required start no later than 9:00 AM.

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