Messaging & Collaboration- VOICE SME

Cognizant Technology Solutions Corporation

Joplin, MO, United States

about 1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.kansasworks.com

Tech stack

VoIP Cisco Unified Communications Manager Trunking Firmware H.323 Protocol Session Initiation Protocols Log Analysis Media Gateway Control Protocol (MGCP) Routing Packet Analyzer Public Switched Telephone Networks Scaled Agile Framework

+3 more

Signalling Connection Control Part (SCCP) JavaScript Pagination Plugin Cisco

Job description

· Working on day to day administration tasks like MACD request, proactive incident management, DID management

Requirements

· Understanding of Global service offerings such as SIP Trunking, Audio and Video Conferencing and IP Telephony architectures

· Good knowledge on video conferencing and interop as expected to support on similar scenario and endpoints with knowledge on product similar to pexip

· Troubleshooting PSTN call issues and coordinating on Trunk, PRI issues

· Good understanding on MS Licensing

· Experience with SBC and voice gateway and understanding on Direct Routing configuration to provide support on same.

· Good experience with VOIP end points like Cisco or Teams Compatible devices like registration, firmware upgrade, troubleshooting

· Ability to troubleshoot and fix various technical problems

· Troubleshooting endpoints/gateways/gatekeeper registration

· Knowledge about Emergency Location and Assignment

· Experience managing voicemail system and troubleshooting Voicemail & Unity Call handlers

· Ability to read and analyse log files and network traces

· Day to day report fetching and analyzing CDR for proactive incident management

· Strong experience on log analysis, packet capture and ability to interpret

· Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.

· Strong knowledge in H323, SCCP, and MGCP, SIP

· Design, Deploy and Troubleshoot phone profiles into portals

· Good understanding about voice dial plan , voice policies

· Identify, design and support solutions for PRI, DID, Toll free service, and other telecom services

· Knowledge on working with vendors (global and local telecom carriers) for ordering and operations or coordinating problem tickets

· Good Knowledge on Analog device support like fax, paging

· Prepare installation and upgrade procedures to be carried out on a CUCM or unity infrastructure to mitigate known bugs

· Develop processes and procedures to enhance effective support