Unified Engineer

Cognizant Technology Solutions Corporation

Joplin, MO, United States

about 1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.kansasworks.com

Tech stack

VoIP Trunking Firmware H.323 Protocol Session Initiation Protocols Log Analysis Media Gateway Control Protocol (MGCP) Routing Packet Analyzer Public Switched Telephone Networks Scaled Agile Framework Signalling Connection Control Part (SCCP)

+1 more

Cisco

Requirements

Understanding of Global service offerings such as SIP Trunking, Audio and Video Conferencing and IP Telephony architectures

Good knowledge on video conferencing and interop as expected to support on similar scenario and endpoints with knowledge on product similar to pexip
Troubleshooting PSTN call issues and coordinating on Trunk, PRI issues
Good understanding on MS Licensing
Experience with SBC and voice gateway and understanding on Direct Routing configuration to provide support on same.
Good experience with VOIP end points like Cisco or Teams Compatible devices like registration, firmware upgrade, troubleshooting
Ability to troubleshoot and fix various technical problems
Troubleshooting endpoints/gateways/gatekeeper registration
Knowledge about Emergency Location and Assignment
Experience managing voicemail system and troubleshooting Voicemail & Unity Call handlers
Ability to read and analyse log files and network traces
Day to day report fetching and analyzing CDR for proactive incident management
Strong experience on log analysis, packet capture and ability to interpret
Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
Strong knowledge in H323, SCCP, and MGCP, SIP
Design, Deploy and Troubleshoot phone profiles into portals
Good understanding about voice dial plan , voice policies
Identify, design and support soluti