Technical Field Support

The Technical Field Support role will provide internal and external product and technical support for a specific power generation, heavy-duty diesel product line, or other OEM products by performing the following duties., * Schedules and conducts Branch training for power products.

• Compares the training levels of the technician to factory-determined training requirements, identifying areas of improvement for skills and training.
• Works directly with customers to resolve any product failures or diagnostic issues.
• Supports new product and service sales team with technical expertise.
• Develops and instructs service and sales teams on the use of manufacturer-developed software.
• Ensures the branch is properly tooled to handle all service situations.
• Communicates any product changes or information.
• Directly communicates with suppliers.

Do you have experience in Productivity software?, Do you have a Associate’s degree?, * Associate’s degree or related experience/training

• Strong written and verbal communication skills
• Ability to identify and implement process efficiencies
• Computer and software skills including Excel and the Microsoft Office Suite.

Pulled from the full job description

• Paid training
• Referral program
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance, * 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental & Vision Insurance401k with a Company Match
• Company Paid Training
• Growth & Leadership Opportunities

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners to name a few.

What began as a small family-owned business has evolved into one of the nation’s most diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done.

We are Genuine. Honest. Passionate. That’s not a slogan, it’s a mantra. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. It’s this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands.

W.W. Williams is one of the nation’s largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers.

Join us for a career where you’ll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.