Application Support Technician II

The Applications Support Technician II provides day-to-day support for Epicor Kinetic ERP and other related manufacturing applications. This role serves as the primary point of contact for ERP and other applications support requests, assists users with troubleshooting and business process questions, performs basic system administration, testing, and configuration, and report directly to the Sr. Applications Systems Analyst on enhancements, implementations, and integrations., This list of essential duties is not all-inclusive and may be expanded to include other duties, as management may deem necessary from time to time. This team member must be able to perform each essential job duty identified below satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential duties of this position unless doing so would create an undue hardship.

• Respond and follow up IT-Helpdesk tickets related to enterprise applications.
• Provide daily support for Epicor Kinetic users.
• Troubleshoot application issues and coordinate with service providers when needed.
• Assist users with business process questions and maintain user security and permissions.
• Configure forms, dashboards, BAQs, reports, BPMs and workflows.
• Support Salesforce users and perform basic administration.
• Perform application testing before deployment.
• Assist with upgrades and patches, documenting recurring issues and resolutions.
• Create knowledge base articles.
• Assist with data imports/exports.
• Escalate complex issues to team lead / manager.

• Bachelor’s degree in information systems, Computer Science, or a related field.
• 2 to 5 years of customer service experience in a corporate or call center environment preferred.
• Experience with cloud-based enterprise solutions (e.g., Epicor, Salesforce, RingCentral, TravelBank, etc.).
• Understanding data integration and automation tools (QA Automation, ServiceNow, PowerBI, etc.).
• Understanding manufacturing processes such as production, inventory, purchasing, shipping, planning, and quality.
• Excellent customer service and analytical thinking.
• Knowledge of IT compliance and system security standards.
• Proven experience leading to the implementation and support of ERP, CRM (Salesforce), and Travel/Expense Management systems.

Pulled from the full job description Referral program Health insurance 401(k) matching Paid time off Vision insurance Health savings account Dental insurance, * Comprehensive benefits package: Medical (including FSA & HSA), dental, vision, life and disability insurance, EAP, mental health, and wellness programs

• 401(k) with employer match
• Paid time off and twelve (12) paid holidays
• Employee referral program
• Career growth and development opportunities

Career Growth at ENC

We believe great careers and leaders are built from within. Many of our team members have advanced into roles that lead or into specialized technical positions. We invest in hands-on training, skill development, and long-term career pathways within manufacturing operations.

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada. At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth - creating vehicles our teams can take pride in.

Founded in 1975, ENC (ElDorado National - California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process. Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide. We offer one of the industry’s widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel.

ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward., ENC is also committed to ensuring that individuals with disabilities have equal access to opportunities. If you require a reasonable accommodation to complete the application process, please contact HR Department for assistance.