NOC TECHNICIAN

Monitoring NMS tools and systems for faults and alerts and investigating them promptly to identify and resolve the root cause.

• Monitoring inbound emails from customers and automated systems. Create/manage incident and service request in the ticketing system.
• Performing troubleshooting, fault identification and executing a resolution or a workaround to reestablish services as quickly as possible.
• Coordinating maintenance and repairs with field support, network engineers, and vendors.
• Providing regular notifications to customers on network outages and/or upgrades.
• Documenting all processes and outages through the internal ticketing systems.

Do you have experience in Technical support via phone?, Do you have a High school diploma or GED?, * Experience working 2-3 years in a technical support role

• High School diploma or GED
• Successful training or cerification in Cisco and/or Linux, Network+, etc.
• Prior experience in VSAT, LTE, Point-to-poiint radio systems preferred.
• Working knowledge of network technologies and components such as switches, routers, and firewalls and RF technologies such as VSAT, LTE, wireless radios, Wi-Fi, etc.
• Understanding of the essentials of data and signal flow through a network, including the OSI Model.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Experience with telnet, RDP, traceroute, Ping and other network troubleshooting methods.
• Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.
• Ability to organize and prioritize work and adapt to changes quickly.
• Self -guided approach to learning and gaining knowledge in addition to company provided training.
• Self-motivated with the ability to work in a fast paced, team-based environment.
• Ability to effectively solve problems or escalate issues as needed.
• Willingness to participate in the on-call rotation and cover for absences when needed. Rotating workdays will include weekends and holidays.

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, We’re building a future powered by innovation-and that starts with you. As part of our team, you’ll receive a benefits package designed to support your well-being, reward your contributions, and grow with your career:
• Competitive base salary with annual bonus potential tied to company and individual performance
• Employee Assistance Program (EAP) offering confidential support for life’s challenges
• Comprehensive medical, dental, and vision coverage for you and your dependents
• $50,000 paid life insurance-because peace of mind matters
• Generous paid time off plus holiday pay to recharge and reconnect
• 401(k) retirement plan to help you plan for the future
• Employee Referral Program with cash rewards for helping us grow our team

At iNet, we’re redefining what’s possible in remote connectivity. Whether it’s enabling offshore drilling operations, securing pipelines, or delivering managed Starlink at scale, our mission is to connect the unconnected with speed, reliability, and intelligence.