NOC Technician (IP)

• Perform real-time network monitoring and initial triage
• Conduct basic root cause analysis and incident documentation
• Communicate outages and updates to customers, vendors, and internal teams
• Coordinate with Tier 2/3 engineers and vendors during incidents
• Support scheduled maintenance and after-hours work as needed

Preferred Skills

• Private LTE fundamentals and LTE/5G basics
• Experience with monitoring tools such as Altiplano, Manta Ray, NSP
• Ticketing systems like ServiceNow or Remedy
• Understanding of SLAs and escalation processes

Do you have experience in Telecommunications network performance monitoring?, We are seeking an experienced Network Operations Center (NOC) Technician to support enterprise telecom and infrastructure environments in a fast-paced 24x7 operations center. This role requires prior hands-on NOC experience monitoring networks, managing incidents, and responding to outages across wired and wireless systems.

Required Experience

Candidates must have prior experience with:

• Monitoring IP, fiber, and Private LTE (PLTE) networks using alarms and monitoring tools
• Identifying, troubleshooting, and escalating outages or performance issues
• Opening, managing, and updating incident tickets within SLA requirements, * Strong written and verbal communication
• Calm under pressure during high-severity outages
• Highly organized with strong attention to detail
• Team-oriented and customer-focused

3.73.7 out of 5 stars Coppell, TX 75019 $32 - $35 an hour - Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, $32-35 per hour W2 | 12-month contract | 5 days onsite 10pm - 7am - likely includes weekends and holidays

Candidate will have successfully passed a Background Check and Drug Screening. Start date is contingent on client

Benefits offered include: medical, dental, vision, 401(k)., * 401(k)

• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Please summarize your Fiber experience
• This is to work night shift hours - 10pm to 7am shift. Please confirm you can work on this basis