Technology Business Systems Senior Manager

Wells Fargo is seeking a Technology Business Systems Senior Manager to serve as the Technology Observability Policy Owner within Enterprise Technology. This role is accountable for defining, governing, and driving execution of the enterprise-wide Observability, including policy, standards, controls, and oversight. The individual will lead a team responsible for Observability governance and partner with Technology, Risk, Finance, and Architecture to establish a unified, enterprise-wide Observability management capability addressing current gaps in policy, controls, Issue management and drive corrective actions. This role will also drive continual improvement and innovation of service management process

Manage and develop teams of specialists and managers to oversee moderate to highly complex activities associated with the development and implementation of business-specific programs, processes, and controls which identify, assess, monitor, measure, and mitigate risk. Identify and recommend opportunities for process improvement, risk mitigation, and control strategies. Determine appropriate strategies and actions, interpret and develop policies and procedures, and provide leadership to strategize and execute a variety of programs, services, initiatives, protocols, and deliverables that are moderate to high-risk within scope of responsibility. Collaborate with and influence all levels of professionals including senior managers. Engage and influence business heads, regulators, control management, risk, legal, and audit partners to successfully ensure appropriate management of business risk. Develop and guide a culture of talent development to meet business objectives and strategy.

In this role, you will:

Policy Ownership & Governance

Serve as the enterprise policy owner for Technology Observability Management, including policy, standards, and procedures lifecycle management

Define and maintain a technology-wide Observability management framework, including governance structures, roles, and accountabilities

Risk, Controls & Regulatory Alignment

Act as the primary point of contact for Observability-related regulatory exams, audits, and risk assessments

Partner with Independent Risk Management to align with COBIT, FFIEC, ITIL frameworks

Observability Strategy & Execution

Lead development of a standardized enterprise Observability planning process

Define and implement Observability monitoring, thresholds, and performance KPIs/KRIs

Data, Insights & Reporting

Establish enterprise Observability dashboards and executive reporting frameworks

Analyze trends in utilization, growth, and risk exposure

Deliver clear, executive-level messaging to senior leadership and regulators

Enable transparency and decision-making through data-driven insights

Stakeholder Leadership & Influence

Lead cross-functional governance forums across Technology, Infrastructure, Product, and Risk teams

Influence investment decisions, prioritization, and risk mitigation strategies

Drive organizational alignment from federated to integrated Observability practices

Organizational Leadership

Build and scale an enterprise capability for Observability management governance

Drive clarity in roles, responsibilities, and operating model across the enterprise

Champion a culture of risk awareness, ownership, and continuous improvement

Lead change management to support adoption of new policies, processes, and tools

Execution & Delivery Leadership

Translate strategy into actionable roadmaps, milestones, and measurable outcomes, Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

7+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

3+ years of management or leadership experience

7+ years of experience in technology infrastructure, Observability management, risk, or enterprise operations

5+ years of experience in policy ownership, governance, or control framework design

5+ years of experience in risk management, audit, or regulatory engagement

3+ years of experience with ServiceNow ITSM and related technology platforms

Desired Qualifications

Deep knowledge of enterprise frameworks (COBIT, FFIEC, ITIL)

Proven experience building teams and capabilities from the ground up

Strong understanding of Observability planning, performance engineering, and infrastructure scalability

Experience implementing observability, predictive analytics, and automation in operations

Exceptional ability to communicate complex concepts to executive audiences

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.