Entry-Level Help Desk Coordinator

The Entry-Level Help Desk Coordinator serves as the first point of contact for incoming support requests, ensuring tickets are logged, prioritized, and routed efficiently. This role focuses on communication, organization, and coordination rather than deep technical troubleshooting-perfect for someone who enjoys helping people, managing workflows, and keeping operations running smoothly., * Monitor incoming help desk tickets, emails, and chat requests

• Log, categorize, and prioritize support issues based on urgency and guidelines
• Assign tickets to appropriate technicians or escalate when needed
• Communicate with users to gather missing details or provide status updates
• Track ticket progress and ensure timely follow-through
• Maintain accurate documentation within help desk or ticketing systems
• Coordinate scheduling for remote support sessions when required
• Assist with basic troubleshooting steps (password resets, login issues, connectivity checks)
• Support general administrative tasks for the IT support team

Do you have experience in Desktop applications?, * Strong organizational skills and ability to manage multiple tasks

• Clear written and verbal communication
• Basic understanding of computers, office software, and common technical issues
• Ability to follow structured processes and workflows
• Customer-service mindset with patience and professionalism
• Reliable internet connection and ability to work independently

4.34.3 out of 5 stars United States $29.07 - $32.99 an hour - Part-time, Full-time, Pulled from the full job description

• Professional development assistance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account
• Employee assistance program
• Flexible schedule, * Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Paid time off
• Professional development assistance
• Vision insurance