Solutions Architect

United States, Tennessee, Memphis 3620 Hacks Cross Road (Show on map) Jul 14, 2026

Under limited guidance, work at the business unit level developing the end-to-end solution architecture for significant initiatives in partnership with key business and IT stakeholders.

Essential Functions

About the Role - We are seeking a Solution Architect to bridge business needs with IT capabilities in a Sterling B2Bi and IBM Sterling ITX environment. This role owns the design and delivery of end-to-end B2B integration solutions, with strong emphasis on EDI, protocol management, SPEC-based shipment files, and shipment lifecycle processes.

The ideal candidate combines solid technical expertise in B2B/EDI platforms with good business acumen and contributes to complex programs from concept to production. You will also explore practical ways to leverage AI/ML to improve integration quality and operational efficiency. Prior experience is helpful, but a strong willingness to learn is equally welcome.

• Design and deliver scalable end-to-end B2B integration solutions using Sterling B2Bi and ITX, ensuring alignment with business and customer requirements.
• Analyze business processes and translate requirements into integration solutions, roadmaps, and technical designs.
• Manage the full EDI and protocol lifecycle, including trading partner onboarding, partner profiles, trading agreements, mappings, translation rules, and support for X12 and EDIFACT standards.
• Design and implement solutions for SPEC-based shipment files and order/shipment lifecycle processes, including data validation, transformation, and exception handling.
• Define and advocate integration patterns (EDI translation, message routing, APIs, event-driven architectures, and queuing) while ensuring security, reliability, and scalability.
• Configure and validate B2B transports and security mechanisms (AS2/AS4, SFTP/FTP, HTTP/S, SOAP/REST, and others).
• Collaborate with infrastructure, networking, and operations teams on high availability, load balancing, performance tuning, backup/restore, disaster recovery strategies, and operational runbooks.
• Contribute to cross-functional project delivery, working with business sponsors, PMO, security, QA, operations, and vendors. Participate in architectural governance, design reviews, and architecture decision records (ADRs).
• Develop and maintain architecture artifacts (high-level designs, ASMs, runbooks, etc.) and ensure compliance with enterprise standards and controls.
• Monitor performance, reliability, and business impact metrics; support risk assessments, root-cause analysis, and incident post-mortems.
• Mentor junior technical staff and business analysts; promote best practices in integration architecture, data quality, and delivery excellence.
• Explore opportunities where AI/ML can add value to B2B integration processes (such as mapping support, document handling, or exception management).
• Support the adoption of AI-augmented tools by providing guidance and training to business analysts, integrators, and operations teams.

• Hands-on experience with Sterling B2Bi and/or IBM Sterling ITX (or equivalent enterprise B2B/EDI platforms), including trading partner management, mappings, translation, and SPEC-based shipment files.
• Good knowledge of EDI standards (X12, EDIFACT), shipment workflows, and B2B data exchange patterns.
• Experience with B2B protocols and transports: AS2/AS4, SFTP/FTP, HTTP/S, SOAP/REST, including security and data integrity controls.
• Understanding of networking, high availability, load balancing, disaster recovery, monitoring, and incident response.
• Ability to contribute to complex, multi-stakeholder projects and influence stakeholders effectively.
• Strong communication, facilitation, and stakeholder management skills.
• Analytical mindset with good problem-solving skills and a business-oriented approach.
• Interest in AI/ML concepts with a willingness to learn and apply them to integration challenges.
• Professional certifications (TOGAF, ITIL, CISSP) and/or IBM Sterling certifications (preferred).
• Some experience working with AI/ML tools or services in an integration or operations context (preferred).
• Familiarity with containerization (Docker/Kubernetes), CI/CD for integration deployments, and cloud integration patterns (AWS, Azure) (preferred).
• Knowledge of data modeling, data governance, and security/compliance in B2B environments (preferred).
• Background in a regulated industry or global supply chain / logistics (preferred).

Minimum Education

Bachelor’s degree in computer science, engineering, information Systems, business and/or equivalent formal training or work experience.

Minimum Experience

Five (5) years equivalent work experience in information technology or engineering environment. A related advanced degree may offset the related experience requirement.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

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• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

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