Support Engineer

We are currently looking for a Freelance Helpdesk Agent to join one of our clients in Brussels. You will be part of the IT support team, providing first-line support to employees and helping resolve day-to-day technical issues in an enterprise environment.

Responsibilities

• Act as the first point of contact for IT-related issues
• Handle incoming incidents and service requests via phone, email, and ticketing tools
• Troubleshoot issues related to:
• Windows 10/11
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Active Directory accounts and permissions
• Laptop, desktop, printer, and hardware issues
• VPN and basic network connectivity
• Create, update, and manage tickets within the ITSM system
• Support user onboarding, account creation, and access requests
• Escalate more complex issues to the relevant teams
• Keep documentation updated and follow internal procedures

• Previous experience working in a Helpdesk, Service Desk, or IT Support role
• Good knowledge of Microsoft workplace technologies
• Experience with Active Directory and user administration
• Familiarity with ticketing systems (ServiceNow is a plus)
• Strong communication and problem-solving skills
• Customer-focused mindset and ability to work in a team environment

Languages

• Dutch and/or French speaking
• Good English communication skills