SAP Field Service Manager(Architect)

We are seeking a highly experienced SAP FSM Architectto lead the end-to-end design, architecture, and implementation of enterprise SAP Field Service Management solutionsacross multiple client environments., The Architect will act as the solution authority for SAP FSM engagements, working across multiple clients within a consulting delivery model., The SAP FSM Architect will be responsible for leading the design, configuration, and delivery of scalable field service management solutions using SAP Field Service Management, integrated with enterprise SAP ecosystems including SAP S/4HANA and SAP Customer Experience platforms.

The role requires strong functional and technical expertise in service operations, dispatching, scheduling, mobile workforce management, and enterprise integration architecture.

This position supports multiple clients and requires strong consulting capability, stakeholder engagement, and adaptability across industries., 1. Solution Architecture Design

• Lead end-to-end architecture design for SAP FSM implementations
• Define scalable and reusable FSM solution frameworks
• Design service workflows including scheduling, dispatching, and field execution
• Ensure alignment with enterprise architecture standards and SAP best practices

1. Business Requirement Analysis

• Gather and analyze business requirements from client stakeholders
• Translate business needs into functional and technical SAP FSM solutions
• Conduct workshops with business users and technical teams
• Define service lifecycle processes and field operations models

1. SAP FSM Configuration Optimization

• Configure SAP FSM modules including:
• Scheduling and dispatching
• Mobile workforce enablement
• Service order execution
• Resource planning and optimization
• Optimize system performance and service workflows
• Define and implement best practices for field service operations

1. Integration Architecture

• Lead integration design between SAP FSM and enterprise systems including:
• SAP S/4HANA
• SAP CX / Service platforms
• Third-party enterprise systems
• Define API-based integration strategies
• Work with middleware teams (CPI/PI/PO) for data exchange flows
• Ensure real-time and batch integration consistency

1. Technical Leadership

• Act as the senior SAP FSM subject matter expert across engagements
• Provide architectural governance and design validation
• Review functional and technical deliverables
• Guide development and configuration teams
• Establish best practices and reusable solution templates

1. Testing, Deployment Support

• Support system testing (SIT, UAT)
• Assist in deployment and cutover planning
• Provide post-go-live stabilization support
• Troubleshoot critical production issues when required

1. Stakeholder Management

• Work directly with client business and IT leadership teams
• Present architectural solutions and design decisions
• Manage expectations across multiple stakeholders
• Act as trusted advisor to enterprise clients

1. Consulting Delivery Responsibilities

• Support multiple client engagements concurrently
• Travel to client sites across the United States as required
• Adapt quickly to different client environments and industries
• Ensure high-quality delivery in fast-paced consulting environments, * Must be fully willing to travel across the United States
• Expected travel: ~50% on average
• Travel may increase up to 100% during critical project phases
• All travel expenses covered by client/engagement

Do you have experience in Technical solutions implementation?, This is a senior, client-facing consulting role requiring strong architectural expertise, hands-on SAP FSM knowledge, and the ability to operate across complex enterprise landscapes., * 10-18+ years in SAP ecosystem

• Strong hands-on experience with SAP FSM implementations
• Deep expertise in field service / customer service processes
• Experience in SAP CS / Service Management / Field Service domains

Technical Expertise

• SAP FSM configuration and architecture
• SAP S/4HANA service integration
• SAP Service Cloud / SAP CX exposure (preferred)
• API and integration architecture (REST/SOAP)
• Middleware: SAP CPI / PI / PO (preferred)
• Mobile workforce and dispatch solutions, * Service order management
• Field technician dispatching
• Scheduling and workforce optimization
• After-sales service operations
• SLA and service lifecycle management

Architecture Leadership

• Solution / Enterprise Architect experience
• Ability to design scalable enterprise FSM landscapes
• Strong consulting and client-facing skills
• Experience working in multi-client environments, * Prior consulting experience with major SI firms
• Experience in utilities, manufacturing, telecom, or industrial services
• Exposure to global SAP transformation programs
• SAP FSM certification (nice to have)
• Experience leading distributed teams

Soft Skills

• Excellent communication and presentation skills
• Strong stakeholder management capability
• Ability to work independently in client-facing roles
• Problem-solving and analytical mindset
• Adaptability across multiple industries and clients

$130 an hour - Contract, * Exposure to multiple large-scale SAP FSM implementations

• Opportunity to work with leading enterprise clients
• Strong potential for long-term engagement or extension
• Fully expense-covered nationwide consulting travel