Helpdesk Coordinator

Job DescriptionProperty Coordinator HelpdeskAnnual Salary: £25k - £31kLocation: Raynes Park, LondonJob Type: Permanent, Hybrid (remote working available)We are excited to offer a rare opportunity to join our integral property team as a Property Coordinator Helpdesk. This role is crucial for managing the relocation, refurbishment, or minor works of our portfolio of properties globally, as well as maintaining all properties. This position is ideal for a highly organised individual looking to join a global organisation where training and development are paramount.Day-to-day of the role: Manage the property helpdesk email account, addressing all maintenance issues and potential complaints Act as the first point of contact for emergency property maintenance calls from offices Responsible for logging calls on the property database and booking contractors to address onsite problems Follow up on the progress of jobs, ensuring timely resolution Collate quotes and obtain necessary

sign-offs/authorisations Check and code invoices for payment Compile reports using data from the database and undertake ad hoc administrative tasks as required Maintain contracts for all services related to the portfolio of properties Ensure all properties comply with Fire and Health & Safety regulationsRequired Skills & Qualifications: Energetic and organised with a practical approach to problem-solving Thrives under pressure and excels in issue management Professional communication skills, especially over the telephone, to instil confidence when dealing with internal customers at all levels Assertiveness and persuasiveness in dealing with external contractors Determination to resolve issues swiftly and effectively Strong computer skills and excellent attention to detail Ability to prioritise tasks to address the most urgent issues promptlyBenefits: Competitive salary range of £25k - £31k Hybrid working options Comprehensive training and development opportunities Dynamic and supportive work environmentTo apply for the Property Coordinator Helpdesk position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.