Service Desk Personnel

AIMIC Inc.

Nashville, TN, United States

3 months ago

Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Compensation

$56,160.0 - $58,240.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

LTE (Telecommunication) Active Directory Virtual Private Networks (VPN) Cisco WebEx Backup and Restore Wi-Fi Technology Cisco

Requirements

Ability to lift up to 50 lbs
IT call center experience preferred
Handle up to 30 calls/day
Strong customer service skills

Technical Skills:

Printer Support: Server & local queue troubleshooting
Active Directory: Navigate OUs, reset passwords, unlock accounts
iOS Support: Device setup, account/network reset, backup & restore
Video Tools: Cisco WebEx, MS Teams, Cisco Presence
Networking: VPN, LTE, Wi-Fi, internal/external issues

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