Service Desk Personnel

User attribute lookup, Password reset and account unlock iOS Support & Deployment Setup of iPhones/iPads iTunes account reset Network settings reset Backup and restore Video Conferencing Tools Cisco WebEx Microsoft Teams Cisco Presence solutions Network Troubleshooting Internal vs external connectivity VPN LTE WiFi Application Support Account permissions Compatibility issues Browser vs installed applications Remote Support Tools MSRA RDP Microsoft Teams WebEx Hardware Deployment ServiceNow Ticket management Ticket assignment

We are seeking Service Desk Personnel with strong technical troubleshooting and customer support experience. Candidates must be capable of handling a fast-paced IT support environment and resolving a wide range of technical issues efficiently. Key Requirements: Ability to handle up to 30 calls per day Strong customer service and communication skills Must be able to lift at least 50 lbs Prior IT Call Center experience preferred Technical Skills: Printer Administration & Troubleshooting Server print queues and local queues Active Directory Management