Help Desk Analyst

The Client is seeking experienced Service Desk Analysts to provide first- and second-level technical support to end users in a fast-paced enterprise environment. The ideal candidate will have strong customer service skills, experience supporting Windows-based systems, Active Directory administration, mobile device support, and troubleshooting hardware, software, and network-related issues., * Provide technical support via phone, email, remote sessions, and in-person assistance.

• Manage and resolve service tickets using ServiceNow.
• Support a high-volume service desk environment, handling up to 30 calls per day.
• Perform Active Directory user administration, including password resets, account unlocks, and user attribute management.
• Troubleshoot and support desktop, laptop, printer, and peripheral devices.
• Configure, deploy, and support iPhones and iPads.
• Assist users with Microsoft Teams, Cisco WebEx, and video conferencing technologies.
• Diagnose and resolve connectivity issues involving VPN, Wi-Fi, LTE, and network access.
• Provide remote support using Microsoft Remote Assistance (MSRA), Remote Desktop (RDP), Microsoft Teams, and WebEx.
• Install, configure, and troubleshoot software applications and user permissions.
• Support hardware deployment, equipment setup, and device replacements.

Do you have experience in iOS?, This role requires excellent communication skills, the ability to manage multiple support requests, and a commitment to delivering exceptional customer service., * Experience working in a Service Desk, Help Desk, Desktop Support, or IT Support role.

• Strong customer service and communication skills.
• Experience with Active Directory administration.
• Knowledge of Windows desktop operating systems and Microsoft Office applications.
• Experience supporting printers and print queues.
• Familiarity with ServiceNow or similar ticketing systems.
• Experience troubleshooting network connectivity issues, including VPN and wireless access.
• Experience supporting mobile devices, including iPhones and iPads.
• Ability to work onsite in Nashville, TN.
• Ability to lift and move equipment weighing up to 50 pounds.

Preferred Qualifications

• IT Call Center experience.
• Experience supporting government or enterprise environments.
• Knowledge of Cisco collaboration and video conferencing technologies.
• Experience with hardware deployment and asset management.

$23 - $30 an hour - Full-time, Contract