IT Support Technician (MSP)

We’re looking for an IT Support Technician who enjoys solving problems, learning new technologies, and helping people.

You don’t need to know everything on day one. Some of our best technicians have started with a solid technical foundation, a great attitude, and the determination to figure things out. If you’re naturally curious, enjoy troubleshooting, and take pride in providing excellent customer service, we’d love to meet you.

This position is ideal for someone looking to grow beyond a traditional help desk role. You’ll gain hands-on experience with a wide variety of technologies while working directly with experienced engineers and real-world business environments.

What You’ll Do

Every day is different. Depending on the day, you may be:

• Responding to client service requests using our PSA platform
• Monitoring and maintaining client systems through our RMM tools
• Troubleshooting Windows desktops, laptops, and business applications
• Supporting Microsoft 365, Outlook, Teams, OneDrive, and related services
• Creating and managing user accounts and permissions
• Supporting Windows Server and Active Directory environments
• Troubleshooting wired and wireless networking issues
• Configuring and supporting switches, firewalls, wireless access points, VPNs, and other network equipment
• Installing and configuring new computers and peripherals
• Assisting with VoIP phone systems
• Installing and supporting IP video surveillance systems
• Running and terminating network cabling when needed
• Performing onsite service calls throughout the Chicago area
• Documenting client environments and completed work

As your experience grows, you’ll have opportunities to work on increasingly advanced Microsoft 365, networking, security, server, and infrastructure projects., Our technicians gain experience with a wide variety of technologies, including:

• Microsoft 365
• Windows Server
• Active Directory and Microsoft Entra ID
• Networking, TCP/IP, DNS, DHCP, VLANs, VPNs, and Wi-Fi
• Fortinet, SonicWall, Cisco, and Ubiquiti networking equipment
• Remote monitoring and management (RMM) platforms
• Professional Services Automation (PSA) software
• VoIP phone systems
• IP video surveillance systems
• Structured network cabling

Why Hyper IT?

Working for a smaller MSP gives you an opportunity that’s difficult to find in many larger organizations.

Instead of being limited to one area of IT, you’ll gain experience across nearly every aspect of business technology. One day you might be troubleshooting Microsoft 365, the next configuring a firewall, installing wireless access points, helping deploy a new server, or supporting a municipality with an urgent technology issue.

You’ll work directly with experienced engineers who enjoy mentoring others and helping them develop their technical skills.

If you’re motivated, you’ll have the opportunity to continually expand your responsibilities and advance your career.

We’re looking for someone who enjoys learning, takes pride in solving problems, and wants to become an outstanding IT professional., * Strong troubleshooting and critical thinking skills

• A genuine interest in technology and continuous learning
• A positive attitude and strong work ethic
• Excellent communication and customer service skills
• The ability to work independently while also being a team player
• Good organizational and documentation habits
• Reliable transportation for daily travel to client locations

Experience That Is Helpful

We’re interested in candidates from a variety of backgrounds. You might have:

• Professional IT support experience
• Experience working for an MSP
• Help desk or desktop support experience
• Formal IT education or technical training
• Experience troubleshooting home or small business networks
• CompTIA A+, Network+, or similar certifications, * High school diploma or equivalent
• Valid driver’s license
• Reliable transportation
• Ability to travel to client locations throughout the Chicago area
• Ability to lift and carry computer and networking equipment when necessary

If you’re looking for a career where you’ll continually learn, solve interesting technical challenges, and make a real impact for clients, we’d love to hear from you.

Mileage reimbursement, Travel reimbursement, Professional development assistance, Paid time off Full-time Hybrid work in 8406 Archer Avenue, Willow Springs, IL 60480, * Salary: $55,000 - $70,000, depending on experience and qualifications

• Three weeks of paid vacation
• Mileage reimbursement for approved business travel
• Hybrid work environment (office, remote, and onsite client visits), * Paid time off
• Professional development assistance

Hyper IT is an established Managed Service Provider (MSP) based in Willow Springs, Illinois. We provide IT support and consulting services to small and medium-sized businesses, municipalities, and public safety organizations throughout the Chicagoland area.