IT Technician 0.4

• Work closely with the curriculum team and prepare specialist labs within FE Digital Technology (DigiTech) ready for teaching delivery. Provide onsite technical support and ensure minimal disruption to users and services.
• To effectively and professionally liaise with teaching staff to ensure students’ needs are met within practical delivery sessions.
• To deliver technical skills demonstrations and provide technical instruction for student groups.
• Log, prioritise, and manage incidents and service requests accurately within the college system. Ensure issues are resolved or escalated appropriately.
• Create, modify, and disable user accounts and permissions in line with security policies as agreed with ILT.
• Install, configure, and troubleshoot technologies and devices. Support operating systems in the specialist labs within FE DigiTech and approved applications.
• Create and maintain clear documentation and knowledge base articles. Promote self-service and consistent issue resolution.

Essential Experience:

• Experience of Microsoft environments including M365
• Experience of managing hardware and associated software solution

• Level 2 in English Language and maths (or equivalent)
• Level 3 qualification in an IT/Computing subject

Join Colchester Institute - Where Your Career Makes a Difference

At Colchester Institute, we believe in the power of education to transform lives and communities. As one of the leading providers of education and training in the region, we are proud to offer a dynamic, supportive, and forward-thinking working environment., At Colchester Institute, we value our staff and invest in their growth. Joining us means becoming part of a vibrant community dedicated to excellence in education and training. If you are passionate about making a difference and inspiring the next generation, we would love to hear from you.