Senior Technical Services Engineer

Our client is seeking a highly skilled and experienced Senior Engineer to join their dynamic, close knit team. As a Senior Engineer, you will play a critical role in delivering top-tier IT solutions to our clients, ensuring the highest standards of service and support. Your technical expertise, problem-solving abilities, and leadership qualities will be essential in helping drive the success of our projects and maintaining our reputation for excellence of support services., * Technical Leadership: Provide expert guidance and mentorship to junior engineers, fostering a collaborative and innovative work environment.

• Escalated Client Support: Serve as a point of contact for key clients, addressing their technical needs and ensuring timely resolution of escalated issues.
• System Design and Implementation: Play a leading role in the design, implementation, and optimization of IT infrastructure and systems for clients, including network architecture, server deployment, telephony and cloud solutions.
• Project Management: Oversee and manage complex IT projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
• Continuous Improvement: Identify opportunities for process improvements, recommend best practices, and implement innovative solutions to enhance service delivery.
• Security Compliance: Ensure all IT systems and processes comply with relevant security standards and regulations, safeguarding client data and infrastructure.
• Documentation: Maintain comprehensive documentation of systems, processes, and procedures to support knowledge sharing and continuity.

Their tech stack:

AutoTask PSA, Datto RMM, IT Glue, 365, 3CX, Acronis, Azure, Datto SaaS Protection, ESET, Hyper V, MAC, MS Windows, VMWare

• Experience: Minimum of 5 years of experience in IT infrastructure, network administration, and system design, preferably within an MSP environment.
• Technical Skills: Proficiency in a wide range of IT technologies, including Windows and Linux server environments, virtualization (VMware, Hyper-V), networking (Unifi, Zyxel, Draytek), and cloud platforms (AWS, Azure, 365).
• Advanced certifications (e.g., CCNP, MCSE, AWS Certified Solutions Architect) are highly desirable.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to diagnose complex technical issues and implement effective solutions.
• Communication: Excellent verbal and written communication skills, with the ability to convey technical information to both technical and non-technical stakeholders.
• Team Player: Proven ability to work effectively in a team-oriented, collaborative environment, with a strong focus on client satisfaction.

Pulled from the full job description

• Sick pay
• Free parking
• Profit sharing
• Company car
• Company pension
• Company events
• On-site parking, Our client is dedicated to fostering a supportive and growth-oriented work environment. They offer competitive compensation including Westfield Health and Profit Sharing Scheme, continuous learning opportunities, and a chance to work with cutting-edge technologies. As a Senior Engineer, you will have the opportunity to make a significant impact on our clients’ success and contribute to the growth of our company.