IT Assistant

This is a newly created in-house IT support desk role, working alongside our IT manager and IT partner. The successful candidate will provide efficient, friendly and proactive support within all our offices, whilst demonstrating a willingness to learn the wider IT function and offer flexible support to the IT manager. The successful candidate must have good English and Maths (GCSE grade 5 or equivalent), as well as be computer-literate for hardware and software. Prior experience of coding would also be desirable.

Provision of full IT support duties to include but not limited to:

· Working alongside the IT manager and IT partner with tasks delegated to you.

· Assisting with the development of Linetime case management system.

· Composing and responding to e-mails from the IT Support mailbox, assisting where possible and if required reporting and monitoring tickets with our 3rd party IT provider.

· Using the case management and filing database.

· Data-inputting and checking data is accurate and grammatically correct.

· Supporting the IT setup and IT induction training for all new starters, to include setup of workstations and desk equipment (screens, terminals, foot pedals, headphones etc), setup of email access and system logins, access to team members mailboxes and calendars, telephones and voice message system, linetime CMS, bighand, Adobe PDF bundles, and any other relevant 3rd party IT accesses as required.

· Supporting the overall Firm with ongoing training and support of all current staff members for IT services such as CMS, dictation, mobile devices, 3rd party websites such as but not limited to linetime and access workspace etc.

· Providing assistance for the internal staff intranet.

· Provide assistance with staff leavers; to remove external access to IT systems, manage licences etc.

· Working on ad-hoc projects as directed by either the IT manager or IT partner.

· Flexibility with travel between all offices.

· Be familiar with Microsoft Office and willing to learn the use of other programmes.

Pay: £21,567.00-£25,000.00 per year

An exciting new opportunity has been created for a full time IT Assistant to join our Firm, based within Chichester office. Previous certificate or experience of working in an IT Services or Support Desk role is not essential however may be beneficial.

• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free parking