Desktop Support Technician

AgreeYa Solutions, Inc.

Columbus, OH, United States

9 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Apple Mac Systems JIRA Dynamic Host Configuration Protocol Domain Name System (DNS) Issue Tracking Systems Networking Basics Software Engineering Computer Equipment Laptops Zendesk Servicenow

Job description

AgreeYa is a global Systems Integrator and is seeking a motivated and energetic Desktop Support Technician to join our IT support team. This hands-on role requires physical activity, including setting up and moving desktops, laptops, and other hardware. The ideal candidate will have a customer-first mindset, strong technical troubleshooting skills, and the ability to thrive in a fast-paced environment., * Provide on-site and remote technical support for desktops, laptops, printers, and mobile devices.

Install, configure, and troubleshoot hardware and software issues.
Move and set up IT equipment, including desktops, monitors, and peripherals, as needed.
Respond to service desk tickets in a timely and professional manner.
Support user account management, including password resets and access requests.
Document issues and resolutions within the ticketing system.
Collaborate with other IT team members on larger projects and rollouts.
Ensure compliance with company IT policies and procedures.
Maintain a clean and organized work environment in IT support areas.

Requirements

5+ years of experience in desktop support or a similar IT role.
Strong knowledge of Windows and macOS operating systems.
Familiarity with basic networking concepts (IP, DNS, DHCP).
Ability to lift and move computer equipment safely (up to 40 lbs).
Excellent communication and customer service skills.
Strong problem-solving skills with attention to detail.
Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) is a plus.
Relevant certifications (CompTIA A+, Microsoft MTA/MCP) are a plus.

Benefits & conditions

Dental insurance
Health insurance
Vision insurance

About the company

AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at www.agreeya.com for more information.