Operations Support Engineer

AgreeYa is a global Systems Integrator and is seeking an experienced , Operations Support Engineer to join our growing team. Join our dynamic team as a L1 Operation Support Engineer where you will be the go-to technical resource driving the reliability, performance and security of enterprise-scale environments. You’ll troubleshoot complex issues, perform proactive health checks and collaborate closely with infrastructure, security and operations teams to keep mission-critical systems running smoothly., * Monitor servers, applications, and network infrastructure using tools like Nagios, Zabbix, SolarWinds, or similar.

• Respond to server alerts and incidents related to CPU, memory, disk usage, service failures, backups, and hardware status.
• Perform initial diagnostics and troubleshooting of Linux and/or Windows servers.
• Escalate issues to Level 2/3 teams as needed, following escalation protocols.
• Document incidents, actions taken, and resolutions in the ticketing system (e.g., Jira, ServiceNow).
• Execute routine server maintenance tasks (log rotation, script executions, etc.) as per SOPs.
• Assist in patch management and server reboots during maintenance windows.
• Maintain awareness of ongoing issues, scheduled maintenance, and outages.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at for more information.