Desktop Technician

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site., Are you a hands-on problem solver who enjoys helping others and keeping technology running smoothly? Join our team as a Desktop Technician and play a key role in supporting the systems that power patient care.

In this role, you’ll be the go-to expert for resolving technical issues, supporting end users, and ensuring our hospital’s technology environment runs efficiently. If you thrive in a fast-paced, service-oriented environment and enjoy a mix of troubleshooting, customer interaction, and continuous learning-this is the opportunity for you.

What You’ll Do

Provide first- and second-level desktop support to staff across the organization (in-person and remote)

Troubleshoot and resolve hardware, software, printer, and basic network issues

Manage and resolve service tickets with a focus on timely follow-up and excellent customer service

Install, configure, and maintain desktops, laptops, and related systems

Support audio-visual and multimedia tools (e.g., virtual meeting platforms like Zoom and Teams)

Educate and guide users on software applications and best practices

Assist with system rollouts, upgrades, and technology deployments

Partner with vendors and internal teams to resolve technical issues

Ensure compliance with IT processes, security standards, and organizational policies

Associate degree in Computer Science, Information Systems, or related field (or equivalent combination of education and experience)

Working knowledge of desktop systems, applications, and basic networking (TCP/IP)

Strong troubleshooting and problem-solving skills

Excellent communication and customer service abilities

Ability to work both independently and collaboratively in a team environment

Preferred:

Experience supporting technology in a healthcare environment