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IT-Kundenbetreuer

shoob.de
Köln, Germany
11 days ago
Apply on www.xing.com
Prepare application

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
€35,000.0 - €47,500.0
Working hours
Regular working hours
Languages
German
Job source
www.xing.com

Tech stack

Microsoft Windows Issue Tracking Systems Microsoft Office

Job description

  • Full-timeEmployment type: Full-time
  • €35,000 - €47,500 (XING estimate)
  • Hybrid, * Qualifizierte Störungsannahme per Telefon und E-Mail zu Soft- und Hardwareproblemen
  • Priorisierung, Klassifizierung und Dokumentation der Störungen im Ticketsystem
  • Pflege und Dokumentation in der Wissensdatenbank
  • Fehleranalyse sowie Herbeiführung von Erstlösungen durch Remote Support
  • Weiterleitung von Störungen an nachgelagerte Supportbereiche

Requirements

  • Ausbildung im IT Bereich (Fachinformatiker, IT Systemkaufmann/-frau etc.) oder Berufserfahrung
  • Erfahrung mit Windows Betriebssystemen und MS Office Produkten
  • ideal: Erfahrung im Support
  • von Vorteil: Erfahrung mit Ticketsystemen
  • Sichere Deutschkenntnisse (mindestens C1)

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.xing.com
Prepare application

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