Onsite Support Engineer L1.5 Sp

Role OverviewJoin Excis, a global leader in IT support and infrastructure services, as a Field Service Engineer (Desktop Support) in Barcelona, Spain.Deliver high?quality onsite and remote IT support for end users across assigned locations.Collaborate with a global team to innovate and provide exceptional customer service.What You Will DoDeliver high?quality onsite and remote IT support for end users across assigned locations.Provide first?line helpdesk and desktop support for hardware, software, and network?related issues.Perform desktop lifecycle activities including imaging, deployment, configuration, troubleshooting, and hardware replacement.Why It Might Be a FitWe seek someone passionate about IT support, who enjoys solving technical challenges, and thrives in a fast?paced enterprise environment.This role offers opportunities for career growth in a global IT organization, a collaborative and supportive work environment, and exposure to enterprise IT infrastructure and modern workplace technologies.RequirementsMinimum 2+ years of experience in Desktop Support, IT Support, or Field ServicesFluency in Spanish and English (spoken and written) is mandatoryStrong customer service and communication skillsHands?on experience with Windows**, Active Directory, ServiceNow or similar ITSM tools, desktop/laptop deployment and imaging, hardware troubleshooting and replacement, mobile device support (iOS&Android), basic networking and server support, meeting?room technologies and AV equipmentBenefitsCompetitive compensationGlobal career opportunitiesProfessional development and continuous learningCollaborative international work environmentExposure to enterprise IT infrastructure and modern workplace technologiesOpportunity to grow with one of the world’s leading IT support organizations#J-**-Ljbffr

Minimum 2+ years of experience in Desktop Support, IT Support, or Field Services Fluency in Spanish and English (spoken and written) is mandatory Strong customer service and communication skills Hands?on experience with Windows*****, Active Directory, ServiceNow or similar ITSM tools, desktop/laptop deployment and imaging, hardware troubleshooting and replacement, mobile device support (iOS&Android), basic networking and server support, meeting?room technologies and AV equipment

Competitive compensation Global career opportunities Professional development and continuous learning Collaborative international work environment Exposure to enterprise IT infrastructure and modern workplace technologies Opportunity to grow with one of the world’s leading IT support organizations #J-*****-Ljbffr