Onsite Support Engineer L.5/L2 - Sp

We’re looking for a Field Service Engineer (Desktop Support) to join our team in Barcelona, Spain . If you’re passionate about IT support, enjoy solving technical challenges, and thrive in a fast-paced enterprise environment, we’d love to hear from you! Why Join Excis? *

• Operations in 190+ countries
• Trusted by 200+ Enterprise Clients
• Collaborative and supportive work environment

Key Responsibilities *

• Deliver high-quality onsite and remote IT support for end users across assigned locations.
• Provide first-line helpdesk and desktop support for hardware, software, and network-related issues.
• Perform desktop lifecycle activities including imaging, deployment, configuration, troubleshooting, and hardware replacement.
• Diagnose and resolve technical issues using appropriate diagnostic tools and knowledge base documentation.
• Manage user administration activities including Active Directory account management and access support.

• Support and maintain local IT infrastructure, including: +

• Windows workstations
• Servers
• Printers
• LAN/WAN connectivity
• Basic network components
• Support mobile devices running iOS and Android.
• Conduct regular meeting room and AV equipment health checks to ensure operational readiness.
• Coordinate with internal engineering teams and external vendors for deployments, upgrades, migrations, and technical implementations.
• Act as the primary Point of Contact (POC) for local IT support.
• Ensure all incidents and service requests are logged, tracked, and resolved within SLA using ServiceNow or equivalent ITSM tools.
• Assist with IT asset management, inventory tracking, stock control, and documentation.
• Prepare inventory and asset reports, including trend analysis for recurring hardware failures.
• Provide support to nearby locations when required.
• Follow company security policies, operational procedures, and best practices.

• Minimum 2+ years of experience in Desktop Support, IT Support, or Field Services.
• Fluency in Spanish and English (spoken and written) is mandatory.
• Strong customer service and communication skills.

• Hands-on experience with: +

• Windows 10/11
• Active Directory
• ServiceNow or similar ITSM tools
• Desktop/laptop deployment and imaging
• Hardware troubleshooting and replacement
• Mobile device support (iOS & Android)
• Basic networking and server support
• Meeting room technologies and AV equipment
• Experience performing warranty hardware repairs for HP, Dell, or Lenovo devices is an advantage.
• Strong troubleshooting and analytical skills.
• Ability to work independently while managing multiple priorities.
• Flexible to travel to nearby customer locations when required.
• Knowledge of Microsoft Office applications and endpoint security solutions.
• Experience with ITIL processes, enterprise environments, or application support is a plus.

• Competitive compensation
• Global career opportunities
• Professional development and continuous learning
• Collaborative international work environment
• Exposure to enterprise IT infrastructure and modern workplace technologies
• Opportunity to grow with one of the world’s leading IT support organizations

Ready to Take the Next Step?

Join Excis - A Global Leader in IT Support & Infrastructure Services! Si desea saber un poco más sobre esta oportunidad, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto.

At Excis, we deliver world-class IT support solutions to enterprise clients across the globe. With operations in 190+ countries , 6,000+ engineers , and 200+ enterprise clients , we are committed to innovation, collaboration, and exceptional customer service.