It Support Engineer - German Market (Emea)

Location: Barcelona Hybrid (3 days in the Office) About the roleWe are looking for anIT Support Engineerto join our EMEA IT Support team, based in Barcelona, with a strong focus on supporting theGerman market .In this role, you will provide high-quality remote IT support to end users across EMEA, acting as a key contact for incidents, requests, and workplace IT needs.You will also be involved in hardware lifecycle management, onboarding of new employees, and collaboration with global IT teams to ensure stable and secure IT services.This is a hands?on role with visibility, responsibility, and real impact on the daily work of our employees.Key responsibilitiesProvideremote IT supportfrom Barcelona to internal colleagues across EMEA, with primary focus on German?speaking usersHandle incidents and service requests related tohardware, software, and internal IT infrastructure , ensuring timely resolutionInstall, configure, and maintainlaptops, desktops, mobile devices, and peripheralsaccording to global IT standardsSupportuser onboarding and offboarding , including equipment preparation and basic IT guidanceWork closely withGlobal IT teamsand local stakeholders to resolve issues efficientlyCoordinate withexternal vendors and service providerswhen requiredMonitor and supportIT security measures , including software and antivirus updatesMaintain accurateIT documentation , procedures, and knowledge base articlesSupportasset management , inventory tracking, and hardware lifecycle planningAct as a reliable IT contact for local management and contribute to reporting activitiesSkills & experienceProven experience in anIT Support / IT Service Deskrole within a corporate environmentStrong knowledge ofWindows OS, Microsoft 365, Active Directory , and standard workplace IT toolsExperience withITSM / ticketing tools(ServiceNow is a strong plus)Solid understanding ofPC hardware, basic networking (TCP/IP) , and remote support toolsGerman language (native or C-level)is mandatory; good English communication skills requiredStructured, organised, and able to manage multiple tasks in a fast?paced environmentCustomer?oriented mindset with strong communication skillsProactive, reliable, and comfortable working as part of aglobal IT organisation across time zonesWhat we offerHybrid working model(office and home)International and dynamic work environment inBarcelonaSupportive and collaborative IT team with strong knowledge?sharing cultureOpportunities forprofessional development and career growthInvolvement inglobal IT projectswithin an international organisationA role with real responsibility and visibility, supporting users across EMEA#J-*****-Ljbffr

Proven experience in an IT Support / IT Service Desk role within a corporate environment Strong knowledge of Windows OS, Microsoft 365, Active Directory , and standard workplace IT tools Experience with ITSM / ticketing tools (ServiceNow is a strong plus) Solid understanding of PC hardware, basic networking (TCP/IP) , and remote support tools German language (native or C-level) is mandatory; good English communication skills required Structured, organised, and able to manage multiple tasks in a fast?paced environment Customer?oriented mindset with strong communication skills Proactive, reliable, and comfortable working as part of a global IT organisation across time zones