Desktop Support Tech (Level 1)

We are seeking an energetic, customer-focused IT Support Technician to join a client of clients in Baton Rouge. In this role, you will be the first point of contact for technical support requests, assisting employees both onsite and remotely. You’ll work alongside our Desktop Support and Systems Administration teams, gaining hands-on experience with Microsoft 365, Active Directory, Azure/Entra, and a variety of hardware and software tools., * Provide first-level support for account access, password resets, email, and basic networking issues

• Diagnose and resolve technical problems involving computer hardware, peripherals, and software
• Deploy, configure, and support Windows and macOS operating systems and applications on desktop and mobile platforms
• Maintain asset inventory and ensure equipment is properly tracked
• Document issues, resolutions, and best practices in our ticketing system (FreshService)
• Escalate complex issues to Tier 2/Tier 3 support when needed
• Follow IT security, privacy, and compliance policies to safeguard systems and data
• Assist with onboarding and offboarding tasks, including workstation setup and account provisioning

• Associate’s degree in IT, Computer Science, or related field - At least 1 year of equivalent helpdesk experience
• Proficiency in computer hardware diagnostics and PC repair
• Familiarity with Microsoft 365, Active Directory, and basic networking concepts
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to prioritize and manage multiple tasks in a fast-paced environment - CompTIA A+ or similar IT certification
• Experience with ticketing systems (FreshService, Zendesk, ServiceNow)
• Familiarity with remote support tools (TeamViewer, AnyDesk, RDP)