Help Desk/Desktop Support Analyst

We’re seeking a Tier 1 Help Desk Support professional to join a collaborative IT team. This role will provide frontline technical support, troubleshoot hardware and software issues, and assist end users with day-to-day technology needs., * Respond to and resolve Level 1 support tickets

• Troubleshoot Windows, hardware, software, and user access issues
• Escalate complex issues to higher-level IT staff
• Provide hands-on desktop and end-user support
• Document issues and resolutions within the ticketing system

• 1+ years of IT support, help desk, or desktop support experience
• Strong troubleshooting and customer service skills
• Familiarity with Windows environments and PC hardware
• Experience with ticketing systems preferred
• Degree or equivalent technical experience preferred

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.