Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Ames, Iowa. This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues in a fast-paced Hi Tech Engineering environment. The person in this role will help maintain reliable desktop operations, respond to service requests, and deliver practical solutions that keep employees productive., * Provide front-line technical assistance for desktop, laptop, and Windows-related issues reported by end users.

• Diagnose and resolve common hardware, software, and operating system problems using sound troubleshooting methods.
• Manage incoming service desk requests, document resolutions, and ensure tickets are addressed in a timely manner.
• Support user account administration tasks, including access updates and directory-related maintenance within Active Directory.
• Install, configure, and maintain Microsoft Windows 10 environments and related workplace technology.
• Escalate complex incidents when needed and collaborate with other support teams to restore service efficiently.
• Experience supporting end users in a help desk or desktop support capacity.
• Working knowledge of Active Directory for basic user and access administration.
• Proficiency with Microsoft Windows and hands-on experience supporting Windows 10 systems.
• Ability to perform structured troubleshooting for hardware, software, and user access issues.
• Familiarity with service desk ticketing processes and accurate issue documentation.
• Strong communication skills with the ability to assist users clearly and professionally.

Do you have experience in Ticketing system technical support?

Pulled from the full job description

• 401(k)
• Vision insurance
• Dental insurance
• Disability insurance

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.