Helpdesk Analyst

We are seeking an experienced IT Help Desk Analyst to provide technical support for end users across a Microsoft-centric environment. The ideal candidate will have strong experience supporting Microsoft 365, Azure/Entra ID, Windows desktops, and common end-user technologies while delivering exceptional customer service., * Serve as the primary point of contact for IT support requests via phone, email, chat, and ticketing system.

• Troubleshoot and resolve hardware, software, network, and connectivity issues.
• Support and administer Microsoft 365 applications including:
• Outlook
• Teams
• OneDrive
• SharePoint
• Exchange Online
• Manage user accounts, passwords, and permissions in:
• Active Directory
• Azure AD / Microsoft Entra ID
• Configure and troubleshoot Multi-Factor Authentication (MFA) and Single Sign-On (SSO).
• Provision, deploy, and support laptops, desktops, mobile devices, and peripherals.
• Assist with onboarding and offboarding activities, including account creation and device setup.
• Support endpoint management tools such as Microsoft Intune and Autopilot.
• Document incidents, resolutions, and procedures within the ticketing system.
• Escalate complex issues to infrastructure, security, or engineering teams as appropriate.
• Ensure compliance with IT security policies and best practices.

• 2+ years of IT Help Desk, Desktop Support, or Service Desk experience.
• Experience supporting Microsoft 365 in an enterprise environment.
• Experience with Azure AD / Microsoft Entra ID user administration.
• Knowledge of:
• Windows 10/11
• Active Directory
• Exchange Online
• Teams
• SharePoint
• OneDrive
• Experience troubleshooting:
• VPN connectivity
• Printers
• Network access
• Mobile devices
• Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk.
• Strong customer service and communication skills., * Experience with Microsoft Intune and Autopilot.
• Azure Fundamentals (AZ-900) certification.
• Microsoft 365 Fundamentals (MS-900) certification.
• Experience supporting hybrid cloud environments.
• PowerShell knowledge for basic administration and automation.

Technical Environment

• Microsoft 365
• Azure / Microsoft Entra ID
• Active Directory
• Intune
• Exchange Online
• Teams
• SharePoint Online
• OneDrive
• Windows 10/11
• ServiceNow
• VPN Technologies Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.