Help Desk/Desktop Support Analyst

Robert Half is hiring! We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Columbia, South Carolina. In this role, you will diagnose hardware, software, and access-related issues while delivering clear updates and dependable service throughout the resolution process. The ideal candidate brings hands-on experience supporting Windows environments, Microsoft 365 tools, and user account administration in a fast-paced support setting.

Responsibilities:

• Provide frontline technical assistance for desktop and laptop issues across Windows-based environments.

• Support users with Microsoft 365 applications, including email, collaboration, and file storage tools such as Outlook, Teams, and OneDrive.

• Investigate and resolve everyday support requests involving login problems, locked accounts, software malfunctions, and slow or unstable devices.

• Maintain accurate incident and service request records in the designated ticketing platform, ensuring each case is fully documented from intake through closure.

• Record issue details, troubleshooting activities, and final outcomes clearly to support knowledge sharing and service quality.

• Assess incoming requests, set priorities based on business impact, and manage workload to meet response expectations.

• Keep users informed on progress, next steps, and resolution status to deliver a positive support experience.

• Route advanced or unresolved problems to the appropriate internal IT teams and collaborate with network, systems, application, or external vendor contacts when needed.

Requirements * 1-3 years of experience in a help desk, desktop support, or similar IT support position.

• Practical knowledge of Windows operating systems and common endpoint support practices.

• Experience supporting Microsoft 365 Enterprise applications and services in a business environment.

• Familiarity with Active Directory, Microsoft Entra ID, and user account administration tasks such as password resets and access support.

• Experience working with a service desk or incident management system, including ticket documentation and updates.

• Understanding of endpoint management tools such as Intune is preferred.

• Strong problem-solving ability with a methodical approach to troubleshooting technical issues.

• Effective communication and customer service skills with the ability to support users clearly and professionally. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.