L3 Application Support Engineer

· Partner with cross-functional teams to expedite issue resolution and manage to SLAs

· Support and maintain infrastructure and applications, including off-hours support (24 x 7) as required

· Test infrastructure and application changes

· Establish priorities and develop functional and programming specifications for application enhancements and modifications

· Participate in the application technical design process; design, code, and unit test application changes using SDLC best practices

· Complete estimates and work plans for design, development, implementation, and rollout tasks

· Monitor systems, consoles, and performance for service interruptions or delays

· Address and resolve infrastructure system failures

· Execute, log, and report break/fix changes, service requests, and support activities

· Maintain operational procedures, processes, and scripts; follow documented processes to ensure infrastructure stability

· Own incident and problem management: drive major incident response, root cause analysis, and post-incident reviews

· Champion engineering standards and continuously improve software delivery processes

· Build partnerships across application, business, and infrastructure teams

Independently execute large projects and lead other analysts in completing projects

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• Major Incident Management experience
• RCA/Problem Management rigor
• Production troubleshooting under pressure across a mixed stack
• Willing to participate in a scheduled on-call rotation (nights/weekends/holidays) for 24x7 support