L3 Application Support Engineer

· Partner with cross-functional teams to expedite issue resolution and manage to SLAs · Support and maintain infrastructure and applications, including off-hours support (24 x 7) as required · Test infrastructure and application changes · Establish priorities and develop functional and programming specifications for application enhancements and modifications · Participate in the application technical design process; design, code, and unit test application changes using SDLC best practices · Complete estimates and work plans for design, development, implementation, and rollout tasks · Monitor systems, consoles, and performance for service interruptions or delays · Address and resolve infrastructure system failures · Execute, log, and report break/fix changes, service requests, and support activities · Maintain operational procedures, processes, and scripts; follow documented processes to ensure infrastructure stability · Own incident and problem management: drive major incident response, root cause analysis, and post-incident reviews · Champion engineering standards and continuously improve software delivery processes · Build partnerships across application, business, and infrastructure teams Independently execute large projects and lead other analysts in completing projects

Major Incident Management experience

• RCA/Problem Management rigor
• Production troubleshooting under pressure across a mixed stack
• Willing to participate in a scheduled on-call rotation (nights/weekends/holidays) for 24x7 support

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.