Jr. Network & Technical Support Specialist

Operations, Flowcharts Communication User Accounts Issue Tracking Windows Domain Self-Motivation Professionalism Customer Service Technical Issues Technical Support Help Desk Support Business Valuation Wide Area Networks Workflow Management Local Area Networks Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving), Job Description Job Summary Provide IT support to clients both remotely and onsite, troubleshooting technical issues to identify effective fixes, workarounds, and long-term solutions. Deliver a high level of customer service while resolving problems efficiently and professionally. This role requires strong technical expertise, self-motivation, and excellent organizational and communication skills. The position may require travel to client locations, flexible working hours (including evenings, weekends, and overtime), and responsiveness to urgent needs. The Senior Helpdesk Associate also serves as a key escalation point, offering advanced technical support and guidance to helpdesk staff, while ensuring the reliable operation of all IT systems. Duties and Responsibilities Provide advanced IT support to end users and assist IT department staff in resolving technical issues. Guide and mentor helpdesk team members on troubleshooting processes and resolution strategies. Deliver escalation (Tier 2/3) support for complex, specialized, or non-routine technical problems. Troubleshoot and maintain LAN, WAN, Wi-Fi networks, and firewall configurations. Respond to support requests (calls, emails, and system alerts) with professionalism through resolution. Diagnose and resolve issues related to computer systems, software, and hardware. Escalate unresolved issues to appropriate higher-level support teams when necessary. Follow established workflows, policies, and procedures to ensure consistent service delivery. Manage user accounts within a Windows domain, including permissions and password resets. Accurately document work, time, and resolutions using the internal ticketing system. Support and maintain basic network and firewall configurations. Provide onsite and remote support for software-related issues. Create documentation such as flowcharts, diagrams, and technical guides as needed. Maintain flexibility with work hours based on organizational needs. Adhere to all organizational policies, procedures, and compliance requirements. Contribute to overall operations by performing additional duties as assigned., Mac OS Writing Tablets Operations Leadership ServiceNow Multitasking Communication Microsoft 365 Problem Solving Team Leadership Customer Service Active Directory Higher Education Google Workspace Technical Issues Operating Systems Technical Support Account Management Business Valuation Service Management Full Stack Development Multitier Architecture Artificial Intelligence Network Troubleshooting Business Transformation Troubleshooting (Problem Solving) +0

Google IT Support Desktop Support TEKsystems

Spring Valley, NY*Hybrid

Firewall Operations Flowcharts Communication User Accounts Issue Tracking Windows Domain Self-Motivation Professionalism Customer Service Technical Issues Technical Support Help Desk Support Business Valuation Wide Area Networks Workflow Management Local Area Networks Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0

Google IT Support Jr. Network & Technical Support Specialist TEKsystems

White Plains, NY*On-Site

Ipconfig Operations Leadership CompTIA A+ Apple IPad User Profile Communication Microsoft 365 Prioritization Issue Tracking Desktop Support Team Leadership Network Routing Customer Service Active Directory Windows Software Technical Support Help Desk Support Directory Service Business Valuation Wide Area Networks Local Area Networks Microsoft Windows 10 Information Technology Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Hardware Configuration Management Dynamic Host Configuration Protocol (DHCP) +0

Additional Skills & Qualifications 4+ years of helpdesk experience High School Degree required

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.