CRM Consultant

Position Overview We are seeking an experienced Microsoft Dynamics 365 Commerce, Finance & Operations (F&O), and CRM Consultant with expertise in omnichannel commerce, retail transformation, and Shopify integration. In this role, you will serve as a trusted advisor and techno-functional consultant, helping clients design, implement, and optimize end-to-end commerce solutions using Microsoft Dynamics 365 Commerce, Dynamics 365 Finance & Supply Chain Management, Dynamics 365 Customer Engagement (CRM), Power Platform, and Shopify. You will lead client workshops, define business processes, participate in solution architecture discussions, and collaborate with both business and technical stakeholders to deliver successful transformation programs. Key Responsibilities Business Consulting & Solution Design

• Facilitate discovery workshops and requirements gathering sessions.
• Analyze current business processes and define future-state operating models.
• Design end-to-end omnichannel commerce solutions across retail, eCommerce, customer engagement, order fulfillment, and financial operations.
• Develop solution blueprints, process flows, functional design documents, and business requirements.

Dynamics 365 Commerce

• Lead the implementation of Dynamics 365 Commerce solutions.
• Configure and support:
• Product Information Management
• Pricing and Promotions
• Order Management
• Commerce Scale Unit
• Drive omnichannel customer experiences across digital sales channels.

Stakeholder Management

• Act as a trusted advisor to clients and internal stakeholders.
• Present solution recommendations and business value propositions.
• Support project governance, risk management, and executive communications.
• Collaborate with delivery, architecture, and presales teams., * Microsoft Dynamics 365 Commerce
• Dynamics 365 Finance
• Dynamics 365 Supply Chain Management
• Dynamics 365 Sales
• Dynamics 365 Customer Service
• Power Platform
• Dataverse
• Dual Write
• Data Management Framework (DMF)
• Azure Logic Apps
• Azure Functions
• Azure Service Bus
• REST APIs
• Shopify Plus

• SAP MS Dynamics E-commerce
• Shopify experience
• MS Dynamics Functional resource

Preferred Skills

• No additional preferred skills specified., * 1015 years of IT industry experience.
• Minimum of 10+ years of Microsoft Dynamics 365 consulting experience.
• Proven experience with Dynamics 365 Commerce implementations.
• Strong functional consulting experience in Dynamics 365 Finance & Operations.
• Experience with Dynamics 365 CRM / Customer Engagement applications.
• Hands-on experience integrating Shopify with Dynamics 365 platforms.
• Experience in omnichannel retail and eCommerce implementations.
• Strong client-facing consulting and stakeholder management experience.

Functional Expertise

• Retail & Commerce Operations
• Omnichannel Customer Journeys
• Order-to-Cash Processes
• Procure-to-Pay Processes
• Inventory & Warehouse Management
• Pricing & Promotions
• Customer Experience Management, * Microsoft Dynamics 365 Certifications.
• Experience with Power BI.
• Experience in Retail and Consumer Goods industries.
• Experience working on global implementations across multiple geographies.
• Experience with Microsoft FastTrack and large transformation programs.

Soft Skills

• Strong business process consulting skills.
• Excellent presentation and communication abilities.
• Ability to lead workshops and design sessions.
• Strong problem-solving and analytical capabilities.
• Ability to work independently in a fast-paced consulting environment.
• Strong stakeholder and executive management skills.

Success Measures

• Successful delivery of Dynamics 365 Commerce, CRM, and F&O initiatives.
• Seamless Shopify integration with the Dynamics ecosystem.
• Improved customer experience and omnichannel operations.
• High client satisfaction and stakeholder confidence.
• Adoption of standard business processes and Microsoft best practices.