CRM Consultant

An experienced Microsoft Dynamics 365 Commerce, Finance & Operations (F&O), and CRM Consultant with deep expertise in omnichannel commerce, retail transformation, and Shopify integration.

You will act as a trusted advisor and techno-functional consultant responsible for helping clients design, implement, and optimize end-to-end commerce solutions leveraging Microsoft Dynamics 365 Commerce, Dynamics 365 Finance & Supply Chain Management, Dynamics 365 Customer Engagement (CRM), Power Platform, and Shopify.

You are comfortable leading client workshops, defining business processes, driving solution architecture discussions, and collaborating with business and technical stakeholders to deliver successful transformation programs. The role aligns with the combination of D365 Commerce, F&O integration, CRM, and omnichannel retail consulting skills highlighted in UST hiring discussions.

The Opportunity

Business Consulting & Solution Design

Facilitate discovery workshops and requirements gathering sessions.

Analyze current business processes and define future-state operating models.

Design end-to-end omnichannel commerce solutions across retail, eCommerce, customer engagement, order fulfillment, and financial operations.

Develop solution blueprints, process flows, functional design documents, and business requirements.

Dynamics 365 Commerce

Lead implementation of Dynamics 365 Commerce solutions.

Configure and support:

o Product Information Management

o Pricing and Promotions

o Order Management

o Commerce Scale Unit

Drive omnichannel customer experiences across digital sales channels.

Stakeholder Management

Act as a trusted advisor to clients and internal stakeholders.

Present solution recommendations and business value propositions.

Support project governance, risk management, and executive communications.

Collaborate with delivery, architecture, and presales teams.

Must Have Skills - MS Dynamics e-commerce

Skill 1 - Yrs of Exp - MS Dynamics E-commerce

Skill 2 - Yrs of Exp - Shopify experience

Skill 3 - Yrs of Exp - MS Dynamics Functional resource

Microsoft Dynamics 365 Commerce Consultant, 10-15 years of IT industry experience.

Minimum 10+ years of Microsoft Dynamics 365 consulting experience.

Proven experience with Dynamics 365 Commerce implementations.

Strong functional consulting experience in Dynamics 365 Finance & Operations.

Experience working with Dynamics 365 CRM / Customer Engagement applications.

Hands-on experience integrating Shopify with Dynamics 365 platforms.

Experience in omnichannel retail and eCommerce implementations.

Strong client-facing consulting and stakeholder management experience.

Functional Expertise

Retail & Commerce Operations

Omnichannel Customer Journeys

Order-to-Cash Processes, Data Management Framework (DMF)

Azure Logic Apps

Azure Functions

Azure Service Bus

REST APIs

Shopify Plus

Preferred Qualifications

Microsoft Dynamics 365 Certifications.

Experience with Power BI.

Experience with Retail and Consumer Goods industries.

Experience working in global implementations across multiple geographies.

Experience in Microsoft FastTrack and large transformation programs.

Soft Skills

Strong business process consulting skills.

Excellent presentation and communication abilities.

Ability to lead workshops and design sessions.

Strong problem-solving and analytical capabilities.

Ability to work independently within a fast-paced consulting environment.

Strong stakeholder and executive management skills.

Success Measures

Successful delivery of Dynamics 365 Commerce, CRM, and F&O initiatives.

Seamless Shopify integration with Dynamics ecosystem.

Improved customer experience and omnichannel operations.

High client satisfaction and stakeholder confidence.

Adoption of standard business processes and Microsoft best practices.