CRM Consultant

An experienced Microsoft Dynamics 365 Commerce, Finance & Operations (F&O), and CRM Consultant with deep expertise in omnichannel commerce, retail transformation, and Shopify integration.

You will act as a trusted advisor and techno-functional consultant responsible for helping clients design, implement, and optimize end-to-end commerce solutions leveraging Microsoft Dynamics 365 Commerce, Dynamics 365 Finance & Supply Chain Management, Dynamics 365 Customer Engagement (CRM), Power Platform, and Shopify.

You are comfortable leading client workshops, defining business processes, driving solution architecture discussions, and collaborating with business and technical stakeholders to deliver successful transformation programs. The role aligns with the combination of D365 Commerce, F&O integration, CRM, and omnichannel retail consulting skills highlighted in hiring discussions., * Microsoft Dynamics 365 Commerce

• Dynamics 365 Finance
• Dynamics 365 Supply Chain Management
• Dynamics 365 Sales
• Dynamics 365 Customer Service
• Power Platform
• Dataverse
• Dual Write
• Data Management Framework (DMF)
• Azure Logic Apps
• Azure Functions
• Azure Service Bus
• REST APIs
• Shopify Plus

• 10-15 years of IT industry experience.
• Minimum 10+ years of Microsoft Dynamics 365 consulting experience.
• Proven experience with Dynamics 365 Commerce implementations.
• Strong functional consulting experience in Dynamics 365 Finance & Operations.
• Experience working with Dynamics 365 CRM / Customer Engagement applications.
• Hands-on experience integrating Shopify with Dynamics 365 platforms.
• Experience in omnichannel retail and eCommerce implementations.
• Strong client-facing consulting and stakeholder management experience.

Functional Expertise

• Retail & Commerce Operations
• Omnichannel Customer Journeys
• Order-to-Cash Processes
• Procure-to-Pay Processes
• Inventory & Warehouse Management
• Pricing & Promotions
• Customer Experience Management, * Microsoft Dynamics 365 Certifications.
• Experience with Power BI.
• Experience with Retail and Consumer Goods industries.
• Experience working in global implementations across multiple geographies.
• Experience in Microsoft FastTrack and large transformation programs.

Success Measures

• Successful delivery of Dynamics 365 Commerce, CRM, and F&O initiatives.
• Seamless Shopify integration with Dynamics ecosystem.
• Improved customer experience and omnichannel operations.
• High client satisfaction and stakeholder confidence.
• Adoption of standard business processes and Microsoft best practices.