Microsoft Dynamics 365 Commerce Consultant

Business Consulting & Solution Design

• Lead discovery sessions, workshops, and requirements-gathering activities.
• Analyze existing business processes and define future-state processes.
• Design end-to-end solutions covering retail, e-commerce, customer engagement, order management, fulfillment, and financial operations.
• Create solution blueprints, process flows, functional specifications, and design documentation.
• Translate business requirements into scalable technical and functional solutions.
• Work closely with client architects and product owners to finalize solution designs.

Dynamics 365 Commerce

• Lead implementation and enhancement initiatives involving Microsoft Dynamics 365 Commerce.

• Configure and support areas including:

• Product Information Management
• Pricing and Promotions
• Order Management
• Commerce Scale Unit
• Omnichannel commerce

Support digital sales channels and customer journeys.

Help optimize retail and e-commerce business processes.

Dynamics 365 F&O & CRM

• Provide functional consulting across Dynamics 365 Finance & Operations.
• Work with Dynamics 365 Sales and Customer Service/Customer Engagement solutions.
• Support integration between Commerce, F&O, CRM, and external systems.
• Work with business stakeholders to improve order-to-cash, procure-to-pay, inventory, warehouse, and customer experience processes.

Shopify & Integration

• Design and support integrations between Shopify/Shopify Plus and Dynamics 365.
• Work with REST APIs and Azure integration technologies.
• Troubleshoot integration and deployment issues.
• Collaborate with technical teams on integration architecture and implementation.

Technical Leadership

• Review technical and functional designs and provide recommendations.
• Conduct peer reviews and promote coding and documentation standards.
• Identify recurring technical issues and recommend improvements.
• Support build, deployment, testing, release, and production activities.
• Perform root-cause analysis and recommend corrective actions.
• Define technical frameworks and architecture for smaller initiatives.
• Evaluate opportunities to reuse or improve existing components.

Testing & Quality

• Review unit test cases, test scenarios, and execution results.
• Work with QA teams to clarify requirements and resolve defects.
• Analyze defect trends and implement proactive quality improvements.
• Validate implemented solutions against business and technical requirements.

Client & Stakeholder Management

• Act as a trusted advisor to customers and internal stakeholders.
• Present solution options and recommendations.
• Lead design discussions and implementation reviews.
• Communicate effectively with customer architects, business users, product owners, and technical teams.
• Support project governance, risk management, and status reporting.

Team Leadership & Mentoring

• Mentor developers and technical leads.
• Provide technical guidance and feedback to team members.
• Help team members improve their technical and domain expertise.
• Conduct technical assessments for developer and lead-level candidates.
• Promote knowledge-sharing sessions and reusable technical assets., * Microsoft Dynamics 365 Commerce
• Dynamics 365 Finance
• Dynamics 365 Supply Chain Management
• Dynamics 365 Sales
• Dynamics 365 Customer Service
• Power Platform
• Microsoft Dataverse
• Dual Write
• Data Management Framework (DMF)
• Azure Logic Apps
• Azure Functions
• Azure Service Bus
• REST APIs
• Shopify / Shopify Plus
• ERP/CRM integrations
• Cloud-based application architecture
• HTML5
• CSS
• XML
• AJAX
• Web Services
• JavaScript/jQuery or equivalent frameworks

Must Have Skills - MS Dynamics e-commerce Skill 1 - Yrs of Exp - MS Dynamics E-commerce Skill 2 - Yrs of Exp - Shopify experience Skill 3 - Yrs of Exp - MS Dynamics Functional resource, We are seeking an experienced Microsoft Dynamics 365 Commerce Consultant with strong expertise across Dynamics 365 Commerce, Finance & Operations (F&O), CRM/Customer Engagement, Power Platform, and e-commerce integrations.

The ideal candidate will have a strong techno-functional background and experience delivering enterprise retail and omnichannel transformation initiatives. This person will work closely with business stakeholders, architects, developers, and delivery teams to define requirements, design solutions, lead workshops, and support implementation of end-to-end commerce solutions.

Strong experience integrating Shopify with Microsoft Dynamics 365 is highly desirable., * 10-15 years of overall IT experience.

• 10+ years of Microsoft Dynamics 365 consulting experience.
• Strong hands-on experience with Dynamics 365 Commerce implementations.
• Strong functional expertise in Dynamics 365 Finance & Operations.
• Experience with Dynamics 365 CRM / Customer Engagement.
• Hands-on experience integrating Shopify with Dynamics 365.
• Experience with retail, e-commerce, and omnichannel implementations.
• Strong client-facing consulting and stakeholder-management experience.
• Experience leading requirements, solution design, implementation, testing, and deployment activities.
• Strong understanding of ERP/CRM integration and cloud-based application architecture.

Functional Skills

• Retail & Commerce Operations
• Omnichannel Customer Journeys
• E-commerce
• Order-to-Cash
• Procure-to-Pay
• Inventory & Warehouse Management
• Pricing & Promotions
• Customer Experience Management
• Business Process Analysis
• Requirements Gathering
• Solution Design, * Microsoft Dynamics 365 certifications.
• Power BI experience.
• Experience in Retail or Consumer Goods.
• Experience supporting global implementations.
• Microsoft FastTrack experience.
• Experience with large-scale transformation programs.
• Experience with production deployments and troubleshooting deployment issues.
• Strong Agile/Scrum experience.

Professional Skills

• Excellent communication and presentation skills.
• Strong analytical and problem-solving capabilities.
• Ability to lead customer workshops and technical discussions.
• Strong business-process consulting skills.
• Ability to work independently in a fast-paced consulting environment.
• Strong executive and stakeholder-management skills.
• Ability to manage multiple priorities, dependencies, and risks.
• Strong documentation and technical-writing skills.
• Customer-focused approach with strong business etiquette.

Key Success Measures

• Successful delivery of Dynamics 365 Commerce, CRM, and F&O initiatives.
• Effective integration between Shopify and the Dynamics 365 ecosystem.
• Improved omnichannel and e-commerce business processes.
• High-quality technical and functional deliverables.
• Timely resolution of production and deployment issues.
• Strong customer satisfaction and stakeholder confidence.
• Adoption of standard processes and Microsoft best practices.