IT Help Desk Support

• Provide Tier 1/Tier 2 technical support via phone, email, remote support tools, and in-person assistance.
• Handle a high volume of help desk calls and support tickets while maintaining excellent customer service.
• Troubleshoot hardware, software, printer, mobile device, network, and application issues.
• Manage user accounts in Active Directory, including password resets, account unlocks, and user administration.
• Support and deploy iOS devices, including setup, configuration, backup/restore, and troubleshooting.
• Assist users with video conferencing platforms and collaboration tools.
• Troubleshoot VPN, Wi-Fi, LTE, and connectivity issues.
• Deploy and configure computer hardware and peripherals.
• Document, track, and update incidents and service requests through a ticketing system.
• Provide remote support using approved remote-access tools.
• Escalate complex issues as needed and ensure timely resolution.

Do you have experience in iOS?, We are seeking a customer-focused IT Help Desk Support Specialist to provide technical support and troubleshooting assistance for end users in a fast-paced environment. The ideal candidate will have strong customer service skills, experience handling a high volume of support requests, and the ability to diagnose and resolve hardware, software, network, and mobile device issues., * Experience in IT Help Desk, Service Desk, Technical Support, or Call Center Support.

• Strong customer service and communication skills.
• Experience with Active Directory user administration.
• Experience troubleshooting Windows-based systems and common business applications.
• Familiarity with printer administration and troubleshooting.
• Experience supporting mobile devices, including iPhones and iPads.
• Knowledge of network troubleshooting concepts, including VPN and Wi-Fi connectivity.
• Experience using ticket management systems.
• Ability to lift up to 50 pounds.
• Ability to work onsite in Nashville, TN.

Preferred Qualifications

• IT Call Center experience.
• Experience with ServiceNow or similar ticketing systems.
• Experience supporting Microsoft Teams, WebEx, or other collaboration platforms.
• Experience with remote support tools and hardware deployments., * How many years of IT Help Desk, Service Desk, or Technical Support experience do you have?
• Do you have hands-on experience with Active Directory, including password resets, account unlocks, and user account management?

$26 - $33 an hour - Full-time, Contract, Pulled from the full job description

• Health insurance
• Paid time off, * Health insurance
• Paid time off