IT Support Specialist - Lancaster, WI

• You have strong communication and customer service skills and can explain technical concepts to non-technical users

• You are organized, self-motivated, and able to manage multiple support requests and priorities effectively

• You are collaborative, coachable, and willing to continuously learn new technologies, software applications, and support processes

• You can make sense of complex technical issues and efficiently problem solve for successful outcomes

• You assist with employee onboarding and offboarding, including workstation setup, system access, and technology deployment

• You help maintain IT inventory, documentation, knowledge base resources, and standard operating procedures, + Associate’s Degree in Information Technology, Computer Science, or a related field preferred

• One or more years of experience in a technical support, help desk, or IT support role preferred

• Proficiency with Microsoft Office applications and standard business technology tools

• Basic understanding of LAN and WAN networking concepts

• Familiarity with routers, switches, firewalls, and network troubleshooting

• Basic understanding of cloud-based systems such as Microsoft 365 administration and user account management

• Experience with help desk ticketing systems and remote support tools preferred

• Experience with Applied Systems Epic or similar agency management systems preferred

• Ability to maintain confidentiality and security of company information, Associates, 1-2 Years

This is an excellent opportunity for an IT professional who enjoys the people side of technology and is looking to expand their impact in a collaborative, service-focused organization. If you’re passionate about delivering exceptional support, solving problems, and building relationships while growing your technical expertise, we’d love to hear from you.

Why Join TRICOR?

• Flexible scheduling with a strong work-life balance

• Health, Dental & Vision Insurance

• HSA/HRA options

• 401(k) Retirement Plan with access to a Certified Financial Planner

• Technical training, mentorship, and career development

• Opportunities for advancement, Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

PTO (Paid Time Off)

Paid Holidays

• You participate in IT projects and technology initiatives that support TRICOR’s continued growth

• You build trusted relationships with employees and provide a best-in-class technology support experience

Our Culture is built upon people who are:

• Driven by helping employees maximize productivity through technology solutions and support

• Dedicated to delivering exceptional service and creating positive experiences for every employee interaction

• Committed to continuous learning and staying current with evolving technology and industry best practices

• Obsessed with achieving goals while using teamwork, communication, and innovation to drive success, At TRICOR, LLC, our greatest competitive advantage will always be our people. We strive to give every employee the freedom and responsibility to continually bring their talent, knowledge, passion, and dedication to their job. Our people have a vigorous work ethic, continuously creating and innovating to fuel better products, services, and processes. They are empowered to make decisions, share information, and try new things.

In 2025, TRICOR proudly earned the Great Place to Work Certification , a recognition that reflects the trust, respect, and culture our employees experience every day. This achievement underscores our commitment to living our Core Values :

• Teamwork - supporting one another to reach collective success.

• Integrity - doing what’ right with transparency and respect.

• Excellence - striving to deliver the highest quality in all we do.

• Service - putting people first, whether they are our clients, colleagues, or communities.

We believe in offering not just the best coverage, but also a plan for how our services keep pace with your business and your life. Our agents have built their reputations on creative insurance solutions and proactive communication, taking the time to make sure your questions are answered and you have the information you need to make an informed choice. At TRICOR, we are here to be your advisor when it’ complicated, and your advocate when you need it.