Technical Lead

Experteer Overview Lead a global support team ensuring reliability and performance of mission-critical scheduling applications used across media operations. You collaborate with IT, stakeholders, and vendors to uphold uptime and drive improvements. The role combines people leadership with hands-on incident, change, and problem management to support content scheduling and enterprise functions. You will shape monitoring, reporting, and optimization efforts in a fast-paced media environment. Compensation / Benefits * Lead a global team of Application Support Analysts for scheduling and corporate applications * Prioritize issues across regions and time zones and coordinate resolutions * Mentor team members and ensure consistent service delivery standards * Oversee incident, problem, and change management per ITIL practices * Coordinate database updates and off-hours deployments with global IT teams * Ensure high performance and reliability of mission-critical systems * Support testing activities including UAT and regression testing * Define and implement enterprise monitoring and dashboards to track performance and tickets * Identify process improvements, automation opportunities, and self-service reporting tools * Engage with stakeholders, vendors, and partners to align roadmaps and priorities * Provide on-call support on rotation and support special IT projects Tasks * Experience with IBMS or WHATSOn or similar distribution/scheduling software * Windows operating environment knowledge * Relational databases: SQL and Oracle PL/SQL * Experience with enterprise reporting environments (Business Objects, Crystal Reports a plus) * Strong incident, problem, and change management capabilities (ITIL) * Leadership experience overseeing a team of Application Support Analysts * Bachelor degree (minimum) * Excellent stakeholder and vendor management skills Key requirements * Discretionary annual incentive * Comprehensive medical coverage * Parental leaves * Certification & training reimbursement * Commuter benefits * 401K plan

activities including UAT and regression testing * Define and implement enterprise monitoring and dashboards to track performance and tickets * Identify process improvements, automation opportunities, and self-service reporting tools * Engage with stakeholders, vendors, and partners to align roadmaps and priorities * Provide on-call support on rotation and support special IT projects Tasks * Experience with IBMS or WHATSOn or similar distribution/scheduling software * Windows operating environment knowledge * Relational databases: SQL and Oracle PL/SQL * Experience with enterprise reporting environments (Business Objects, Crystal Reports a plus) * Strong incident, problem, and change management capabilities (ITIL) * Leadership experience overseeing a team of Application Support Analysts * Bachelor degree (minimum) * Excellent stakeholder and vendor management skills Key requirements * Discretionary annual incentive * Comprehensive medical coverage * Parental leaves * Certification & training reimbursement * Commuter benefits * 401K plan