Technical Support Engineer

• Provide technical support and commissioning assistance to internal teams.
• Diagnose and troubleshoot complex software and hardware issues, specializing in Trend and Tridium BMS Systems.
• Address network concerns, configure operating systems, and deliver remote assistance.
• Rapidly resolve client queries via email, phone, or in-person interactions.
• Craft clear instructions and technical manuals for intricate problems.
• Collaborate with onsite subcontractors, ensuring project milestones and quality benchmarks.
• Research, identify, and implement software and hardware solutions.
• Conduct BMS PPM tasks and manage control system issues through resolution.
• Deliver exceptional customer service by effectively guiding clients through issue resolution.
• Escalate unresolved matters to appropriate internal teams.
• Document and catalogue all issues and their resolutions.
• Prepare comprehensive and timely reports.
• Share technical insights through meticulous note-taking and manual creation.

Are you a skilled Technical Support Engineer with hands-on experience in Trend & Tridium BMS Systems? Are you ready to propel your career with a pioneering industry leader, driving innovation in energy-efficient technology on a global scale? If so, we want to hear from you!, * Proven experience in service engineering, technical roles, or related fields.

• Hands-on proficiency in technical problem-solving.
• Thorough understanding of computer systems, mobile devices, and tech products.
• Proficiency in diagnosing and resolving basic technical issues.
• Familiarity with remote desktop applications.
• Outstanding problem-solving and communication abilities.
• Skill in delivering clear step-by-step technical assistance.
• Experience with Tridium AX & N4 systems and Trend systems.
• Previous involvement in system commissioning.
• Preferred: Bachelor’s Degree.

1. Innovative Global Impact: Be part of a visionary team dedicated to revolutionizing energy-efficient technology on a UK and international stage.
2. Career Advancement: Unlock a world of opportunities for professional growth and development.
3. Cutting-edge Environment: Immerse yourself in the dynamic world of groundbreaking technological solutions, collaborating with some of the best leaders in the field.

Our client, a forward-thinking organization, is at the forefront of designing and delivering state-of-the-art, energy-efficient infrastructure, ensuring the utmost confidentiality for our clients. Join them as a dedicated Technical Support Engineer and play a pivotal role in supporting our client’s business needs.