Director of AI and Educational Technology - Global Institute

The Senior Director, Client & Partner Education and Enablement provides leadership for customer and partner enablement across FICO’s solution portfolio, with a primary focus on FICO Platform and Enterprise Fraud Solutions (EFS). This role owns the vision and execution of global learning programs that drive adoption, deepen product proficiency, and deliver measurable business outcomes for clients and partners, working cross-functionally and with other members of FICO’s Integrated Learning Organization (ILO). This leader combines strategy with domain and technical depth, and can move seamlessly between vision, cross-functional leadership, and hands-on support of high-impact learning and enablement initiatives.

What You’ll Contribute

• Define and own the global strategy for client and partner education across FICO Platform and Enterprise Fraud Solutions (EFS), aligned to business, product, and customer adoption goals.
• Develop scalable enablement frameworks that support direct and indirect clients, partners, processors, and internal stakeholders across all regions.
• Lead and grow a high-performing global team of learning professionals, including trainers, instructional designers, learning consultants, and certification specialists.
• Set the direction for certification and credential programs, ensuring they are current, credible, and clearly tied to client/partner readiness and business impact.
• Act as an internal consultant to Sales, Customer Success, Product, Customer Delivery (Professional Services) and Customer Engineering on training and enablement for strategic initiatives and product launches.
• Own the global training delivery model (onsite, virtual, self-paced, and partner-delivered) and ensure consistent, high-quality execution.
• Design and refine engagement policies, delivery frameworks, and discovery models that align client expectations, training scope, and business outcomes.
• Set and execute strategies for applying AI and modern learning technologies to reinvent FICO’s client and partner education, driving more personalized, data-informed, automated, and scalable enablement experiences.
• Represent the Integrated Learning Organization (ILO) in cross-functional forums, events and GA/product launch processes, ensuring enablement assets are embedded in go-to-market and adoption plans.
• Translate complex technical and domain concepts into practical, outcome-focused learning experiences for diverse audiences.
• Use data and metrics to measure learning effectiveness, certification impact, customer readiness, and value realization; continuously improve programs based on telemetry and feedback.

• 15+ years of experience in enterprise software, technical enablement, learning leadership, consulting, and/or customer success.
• Proven track record building and leading global teams and driving cross-functional initiatives to positive outcomes.
• Strong background in enterprise platforms and/or fraud/financial crime solutions, with credibility in both technical and business discussions.
• Experience designing and governing certification or credential programs.
• Excellent customer-facing consulting, facilitation, and executive communication skills.
• Transformation and innovation of learning paradigms and experiences with agentic AI.
• Demonstrated ability to operate at both strategic and hands-on levels and to influence stakeholders without direct authority.

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $126,000 to $198,000 with this range reflecting differences in candidate knowledge, skills and experience.

FICO (NYSE: FICO)is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!, At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring - FICO® Scores are used by 90 of the top 100 US lenders.

• Fraud Detection and Security - 4 billion payment cards globally are protected by FICO fraud systems.

• Lending - 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.