Senior IT Support Engineer

• Provide 2nd line support for incidents and service requests
• Diagnose and resolve issues across Microsoft and infrastructure environments
• Take ownership of tickets through to resolution in line with SLA targets
• Support Microsoft 365, including Exchange, Teams, SharePoint and OneDrive
• Support user management across Active Directory and Entra ID
• Assist with device management using Intune and Autopilot
• Support project work such as Microsoft 365 migrations and device deployments
• Document solutions and contribute to the internal knowledge base

Technologies:

• Active Directory
• Azure
• Hyper-V
• Support
• LAN
• Microsoft 365
• Microsoft Intune
• SharePoint
• VMware
• Veeam
• Windows
• Office 365
• Cloud

• Experience in a 2nd Line IT Support role, ideally within an MSP
• Strong troubleshooting skills across Windows 10/11, Microsoft 365 and Active Directory
• Good understanding of networking fundamentals, including DNS, DHCP and LAN/WAN
• Strong communication and organisational skills
• Full UK driving licence
• Experience supporting Microsoft Intune and device management is desirable
• Exposure to Azure AD / Entra ID is desirable
• Experience working with backup solutions such as Veeam, Datto or Acronis is desirable
• Exposure to virtualisation technologies such as Hyper-V or VMware is desirable
• 2 years of 2nd Line IT Support experience is required

We are Concept IT, an award-winning managed service provider established in 2005 and supporting businesses across the North East. We operate to ISO 9001, ISO 27001 and ISO 22301 standards, delivering structured, high-quality IT services with a strong focus on client relationships and continual improvement. We offer a salary of £30,000-£40,000 depending on experience, with most hires typically falling between £32,000-£36,000, plus a quarterly performance-based bonus, 29 days annual leave including bank holidays, contributory pension scheme, company vehicle or travel expenses, health and wellbeing scheme, free eye tests, employee discount scheme and free on-site parking. The role is based in person, working 39 hours per week with hours Monday to Thursday 08:30-17:30 and Friday 08:30-16:30, and includes participation in an on-call rota and occasional out-of-hours work.