IT Support Analyst

• Provide 1st and 2nd line IT support to internal users.
• Troubleshoot Windows operating systems, laptops, desktops, printers, and peripherals.
• Diagnose and resolve hardware, software, and connectivity issues.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Manage user accounts, permissions, and password resets using Active Directory / Entra ID.
• Troubleshoot basic LAN, Wi-Fi, VPN, DNS, and network connectivity issues.
• Log, update, prioritise, and resolve incidents through an IT Service Management (ITSM) system.
• Escalate complex technical issues to appropriate infrastructure or application teams.
• Install, configure, and maintain IT equipment and software.
• Maintain accurate technical documentation and knowledge-base articles.
• Follow IT security, data protection, access control, and company support procedures.

We are seeking a motivated IT Support Analyst to join our IT operations team in the UK. This role is ideal for an IT professional with hands-on experience in technical support, troubleshooting, Microsoft 365, Windows, Active Directory, networking, and service desk operations., * 1-3 years of experience in IT Support, Service Desk, Help Desk, or Technical Support.

• Strong knowledge of Windows 10/11.
• Experience with Microsoft 365.
• Working knowledge of Active Directory and Entra ID.
• Understanding of TCP/IP, DNS, DHCP, VPN, LAN, and Wi-Fi.
• Experience using ticketing / ITSM platforms.
• Strong troubleshooting and problem-solving abilities.
• Good written and verbal communication skills.
• Ability to prioritise multiple support requests in a busy environment.