IT Support

We are hiring a Entry Level IT Support. This is a fantastic opportunity to work with one of the Fortune 10 companies in the U.S. Key Responsibilities o Provide first-line technical support to internal users through phone and live chat. o Troubleshoot basic issues related to MS applications and proprietary systems. o Manage multiple live chats while maintaining a high level of customer service. o Identify, troubleshoot, and resolve basic technical issues within established guidelines. o Clearly document incidents, troubleshooting steps, and resolutions in support tickets. o Escalate unresolved issues to second-line support teams with accurate and detailed documentation. o Work closely with peers, technical Subject Matter Experts, and global support teams. o Prioritize multiple requests while maintaining service-level and quality expectations.

o Entry level college/university grads. o Excellent Communication, Client Care / Customer Service skills. o Work well as a team and build relationships to the global partners. o Excellent organizational skills, with the ability to prioritize workload. o Ability to multitask and maintain focus on all areas of responsibility concurrently. o Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling. o Able to work in a fast-paced environment.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

At Collabera, we don’t just offer jobs-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.