IT Support

We are hiring a Entry Level IT Support. This is a fantastic opportunity to work with one of the Fortune 10 companies in the U.S., * Provide first-line technical support to internal users through phone and live chat.

• Troubleshoot basic issues related to MS applications and proprietary systems.
• Manage multiple live chats while maintaining a high level of customer service.
• Identify, troubleshoot, and resolve basic technical issues within established guidelines.
• Clearly document incidents, troubleshooting steps, and resolutions in support tickets.
• Escalate unresolved issues to second-line support teams with accurate and detailed documentation.
• Work closely with peers, technical Subject Matter Experts, and global support teams.
• Prioritize multiple requests while maintaining service-level and quality expectations.

• Entry level college/university grads.
• Excellent Communication, Client Care / Customer Service skills.
• Work well as a team and build relationships to the global partners.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment.

Hourly Rate: $22 $23 per hour, The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

At Collabera, we don t just offer jobs we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.